Ricky Simpson III
Windsor,ON
Summary
Customer service expertise and high-level sales knowledge have guided my professional career. I approach every customer interaction as if it would be my last one, ensuring both customers and the business model are successful. In any team, I am a motivating and efficient force.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Chefsupplies.ca
Windsor, Ontario
05.2024 - Current
- Demonstrated excellent communication skills in resolving customer complaints.
- Coordinated between various departments to resolve complex problems.
- Prevented the cancellation of orders over $60,000.00.
- Maintained sole responsibility for managing refunds.
- Coordinating logistics.
- Trained staff in how to respond to customers over email, chat systems, and phone calls with politeness and efficiency.
Sales Representative
Chefsupplies.ca
Windsor, Ontario
05.2024 - Current
- Negotiated prices with customers while maintaining appropriate margins.
- Created long-lasting return clients.
- Engaged with orders valued over $200,000.00
- Worked within a team to meet multi-million dollar goals.
- Adapted to changing environments and markets.
- Efficiently learned and reproduced product knowledge.
- Developed warm relationships with vendors.
- Ensured the shipping and delivery of high-end commercial kitchen equipment.
Key Holder
Little Caesar's
Windsor, Ontario
08.2022 - 05.2024
- Ensured large orders were completed, accurate, and on time to multiple local schools in a day.
- Handled customer inquiries and complaints with professionalism and patience.
- Ensured the store was opened in a timely manner.
- Trained co-op students with disabilities such as blindness or deafness
Education
Bachelor of Arts - Law And Politics
University of Windsor
Windsor04-2027
Bachelor of Arts - Political Science
Wilfrid Laurier University
Kitchener, ONSkills
- Customer service
- Sales proficiency
- Public speaking
- Policy writing
- Adherence to high customer service standards
- Product knowledge
- Exceptional interpersonal communication
Accomplishments
- PUBLIC ANTHROPOLOGY AWARD
For Excellence in Writing on Public Issues. Issued by Dr. Rob Borofsky, Professor of Anthropology, Hawaii Pacific University Editor - BEST POSITION PAPER: For exemplary performance at the 2024 UWill Discover Model UN. This award certifies that among all my peers I was able to write the most sophisticated position paper. Issued by Dr. Tim Burnet
Timeline
Customer Service Manager
Chefsupplies.ca
05.2024 - Current
Sales Representative
Chefsupplies.ca
05.2024 - Current
Key Holder
Little Caesar's
08.2022 - 05.2024
Bachelor of Arts - Law And Politics
University of Windsor
Bachelor of Arts - Political Science
Wilfrid Laurier University
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