Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ricky Simpson III

Windsor,ON

Summary

Customer service expertise and high-level sales knowledge have guided my professional career. I approach every customer interaction as if it would be my last one, ensuring both customers and the business model are successful. In any team, I am a motivating and efficient force.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Chefsupplies.ca
Windsor, Ontario
05.2024 - Current
  • Demonstrated excellent communication skills in resolving customer complaints.
  • Coordinated between various departments to resolve complex problems.
  • Prevented the cancellation of orders over $60,000.00.
  • Maintained sole responsibility for managing refunds.
  • Coordinating logistics.
  • Trained staff in how to respond to customers over email, chat systems, and phone calls with politeness and efficiency.

Sales Representative

Chefsupplies.ca
Windsor, Ontario
05.2024 - Current
  • Negotiated prices with customers while maintaining appropriate margins.
  • Created long-lasting return clients.
  • Engaged with orders valued over $200,000.00
  • Worked within a team to meet multi-million dollar goals.
  • Adapted to changing environments and markets.
  • Efficiently learned and reproduced product knowledge.
  • Developed warm relationships with vendors.
  • Ensured the shipping and delivery of high-end commercial kitchen equipment.

Key Holder

Little Caesar's
Windsor, Ontario
08.2022 - 05.2024
  • Ensured large orders were completed, accurate, and on time to multiple local schools in a day.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Ensured the store was opened in a timely manner.
  • Trained co-op students with disabilities such as blindness or deafness

Education

Bachelor of Arts - Law And Politics

University of Windsor
Windsor
04-2027

Bachelor of Arts - Political Science

Wilfrid Laurier University
Kitchener, ON

Skills

  • Customer service
  • Sales proficiency
  • Public speaking
  • Policy writing
  • Adherence to high customer service standards
  • Product knowledge
  • Exceptional interpersonal communication

Accomplishments

  • PUBLIC ANTHROPOLOGY AWARD
    For Excellence in Writing on Public Issues. Issued by Dr. Rob Borofsky, Professor of Anthropology, Hawaii Pacific University Editor
  • BEST POSITION PAPER: For exemplary performance at the 2024 UWill Discover Model UN. This award certifies that among all my peers I was able to write the most sophisticated position paper. Issued by Dr. Tim Burnet

Timeline

Customer Service Manager

Chefsupplies.ca
05.2024 - Current

Sales Representative

Chefsupplies.ca
05.2024 - Current

Key Holder

Little Caesar's
08.2022 - 05.2024

Bachelor of Arts - Law And Politics

University of Windsor

Bachelor of Arts - Political Science

Wilfrid Laurier University

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Ricky Simpson III