Ricky Ramos
Wilmington
Summary
Proficient and reliable Field Technician known for strong diagnostic and communication skills. Successfully reduced service call-backs and ensured compliance with safety protocols. Ready to leverage expertise to drive improved network connectivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Field Technician V
Spectrum
Long Beach, CA
03.2023 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Implemented best practices for network connectivity, resulting in improved system reliability for users.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Configured and managed IP networking, including assignment of static IP addresses.
- Executed complex installation projects within building environments.
- Facilitated onboarding process for new technicians to enhance operational efficiency.
- Implemented adaptations to equipment in response to new system updates.
Field Technician I-IV
Spectrum
Long Beach, CA
02.2016 - 03.2023
- Conducted on-site installations, ensuring compliance with company standards and safety protocols.
- Diagnosed and resolved technical issues for residential customers efficiently.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Adapted to evolving protocols and advanced equipment to support seamless workflow integration.
- Coordinated efforts with field technicians to enhance problem-solving capabilities for intricate technical challenges.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
Education
High School Diploma -
Millikan
Long Beach, CA06.2012
Skills
- Workplace safety
- Professional communication
- Network connectivity
- Diagnostic testing
- Telephone troubleshooting
- Self motivation
- Reliability
- Time management
- Team player
- Customer service
- Multitasking skills
- Critical thinking
Timeline
Field Technician V
Spectrum
03.2023 - Current
Field Technician I-IV
Spectrum
02.2016 - 03.2023
High School Diploma -
Millikan