Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ricky Patel

Scarborough,ON

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Vice-President

City Paper Canada Inc
10.2020 - Current
  • Taking care of logistics and coordinating effectively with the warehouse for smooth operations
  • Budgeting and forecasting according to the upcoming events.
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Identified opportunities to improve business process flow and productivity.

Field Service Technician

Evertz Microsystems
09.2018 - 09.2020
  • Engaged in the implementation, documentation and deployment of the small and large-scale IP Network supporting broadcast infrastructures.
  • Reviewed and provided technical direction to customers regarding operational issues, firmware upgrades and equipment maintenance.
  • Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
  • Continuously expanded knowledge base through ongoing training and certification programs offered within the organization, staying current with industry advancements.
  • Tested new software and hardware before deployment.
  • Patched software and installed new versions to eliminate security problems and protect data.

IT Technician

Geek Squad - Best Buy
04.2017 - 08.2018
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and the public web.

Shift Supervisor

McDonald's
09.2016 - 04.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Ontario College Diploma - Computer Systems Technician - Networking

Centennial College
Toronto, Ontario
08.2016

Skills

  • Customer Prospecting
  • Leadership
  • Communication
  • Micro-management
  • Risk Management
  • Network Technologies
  • Network Protocol
  • IP Addressing and Subnetting
  • Virtualization Technologies
  • Technical Analysis

Certification

  • CCNA Routing and Switching, Cisco - December 2019

References

Available upon request

Timeline

Vice-President

City Paper Canada Inc
10.2020 - Current

Field Service Technician

Evertz Microsystems
09.2018 - 09.2020

IT Technician

Geek Squad - Best Buy
04.2017 - 08.2018

Shift Supervisor

McDonald's
09.2016 - 04.2017

Ontario College Diploma - Computer Systems Technician - Networking

Centennial College

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Ricky Patel