Ricky Ngo
Stockton
Summary
Highly skilled HVAC professional with 5.5 years of hands-on experience in residential heating, ventilation, and air conditioning installation. Expertise in system design, installation, maintenance, and troubleshooting of residential HVAC units. Adept at providing exceptional customer service and ensuring compliance with industry standards and safety regulations. Strong problem-solving skills, attention to detail, and ability to work efficiently under pressure. Proven track record of completing installations on time and maintaining high levels of client satisfaction.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
06.2024 - 12.2024
- Engaging with customers to create a welcoming and friendly atmosphere
- Taking orders accurately and efficiently, often in high-volume environments
- Managing cash and register transactions, balancing speed with attention to detail
- Maintaining a clean and organized workspace, including the coffee bar and customer-facing areas
- Assisting in opening and closing the store, restocking supplies, and adhering to health and safety standards
- Continuously learning about new products and promotions to provide customers with the best recommendations
HVAC Installer
Driver Heating And Cooling
10.2018 - 05.2024
- Installed, maintained, and repaired residential and commercial HVAC systems, ensuring compliance with industry regulations.
- Expertise in installing various HVAC equipment and optimizing system performance
- Executed precise measurements and alignments for efficient operations, ensuring client satisfaction
- Ensured quality workmanship by adhering to safety protocols and industry standards
- Provided exceptional customer service, addressing client queries and offering maintenance tips
Sales Associate
Philippians Place
06.2023 - 01.2024
- Engaged in proactive customer service, ensuring a positive shopping experience
- Demonstrated in-depth product knowledge, guiding customers in informed decisions
- Managed point-of-sale (POS) systems efficiently, handling various payment methods
- Maintained an organized and well-stocked sales floor, managing inventory
Information Technology support technician
United States Marine Corps
06.2016 - 06.2018
- Provided essential helpdesk support within Marine Corps infrastructure, swiftly resolving hardware, software, and network issues.
- Conducted routine system maintenance and monitoring, ensuring optimal performance and data integrity.
- Collaborated within a team environment, resolving IT-related issues promptly for seamless operations.
- Maintained detailed documentation of helpdesk tickets and resolutions for future reference.
Education
Cyber Network Training -
United States Marine Corps
05.2017
Skills
- Information Assurance
- Documentation and Reporting
- Troubleshooting and Support
- Detail-Oriented
- Innovative Thinking
- Highly Adaptable
- Team Collaboration
- Time Management
References
Jeff Driver (HVAC)
(252) 571-3234
Ashleigh Perry (Starbucks)
(252) 702-8821
Jon Martin (Personal)
(910) 546-6121
Timeline
Barista
Starbucks
06.2024 - 12.2024
Sales Associate
Philippians Place
06.2023 - 01.2024
HVAC Installer
Driver Heating And Cooling
10.2018 - 05.2024
Information Technology support technician
United States Marine Corps
06.2016 - 06.2018
Cyber Network Training -
United States Marine Corps