Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

RICKY LAL

Burnaby,Canada

Summary

Dynamic sports management professional and graduate in Sports Management and Football Studies with expertise in sports marketing and coaching. Proven track record in strategic management, sales, and strong leadership. Specialized in creating impactful sports marketing campaigns and fostering inclusive coaching environments. Several years of experience working with youth and youths with disabilities in both sporting and social capacities. Results-oriented and adept at driving success in fast-paced sports industry settings. Ready to contribute with multifaceted skills and passion to elevate organizational goals.

Overview

10
10
years of professional experience

Work History

Behavior Interventionist

Kai Sacristian Society
North Vancouver, BC
12.2022 - Current
  • Worked with educators to outline intervention plans, establish goals and develop progress benchmarks.
  • Assisted clients in effectively navigating social and academic environments by building repertoire of skills.
  • Create new structured plans in order to enhance the clients quality of life
  • Create new ways of preparing young adults on the autism spectrum for life in the neuro-typical world and enhancing life skills.

Youth Support Worker

Reach Youth And Child Development Society
Vancouver
07.2023 - Current
  • Providing respite to families in need of help with their children that suffer with behavioral difficulties.
  • Creating new ways and approaches to improve child's interaction skill level and overall quality of life
  • Working with authorities such as the ministry of children and families, social workers and management to create new care plans that will set youth and families up for success
  • Working in high pressure and stressful environments with ability to problem solve quickly and efficiently

Technical Soccer Coach

North Delta Soccer Club
Delta, BC
02.2023 - Current
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Developed training and exercise programs to meet individual requirements and team play strategies.

Assistant General Manager

TOCA Canada
Langley, BC
02.2022 - 01.2023
  • While providing personalized soccer coaching sessions, Identify player weaknesses and create new ways to address weaknesses while also improving form and technique through extensive training drills and observation.
  • Creating business plans for soccer camps and other coaching initiatives such as recreational soccer leagues and exceeding sales targets. A personal achievement was generating over $25,000 of camp revenue in a three week period.
  • Increasing sales and revenue targets through promotional and marketing programs such as Mindbody
  • Administrational duties such as staff scheduling, finance and communications
  • 85% customer retention success rate

Project Support & Administration

Walsall Council - 2022 Commonwealth Games
, Birmingham
04.2021 - 01.2022
  • Working with public transportation authorities regarding the health and safety protocols of public travel during the 2022 Commonwealth Games
  • Working with public transportation authorities regarding the health and safety protocols of public travel during the 2022 Commonwealth Games
  • To inspect valid documentation of all public and public transportation
  • Inspecting up to 40 vehicles per day and Informing public service drivers of their responsibilities as a public service to ensure all safety measures are carried out
  • Communicate with taxi licensing and public safety teams to ensure government offices have correct documentation on current public vehicles on the road

Youth Support Worker

Cedar Valley Community Living
Langley, BC
06.2019 - 01.2020
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Collaborated with counselors to communicate relevant information.
  • Documented child progress, reporting extreme changes in behavior.

Medical Office Assistant

Coastal Health
Vancouver, BC
01.2019 - 07.2019
  • Patient care handling, dilating patients and conducting OCT scans to provide surgeon with up to date details of patients current condition
  • Notifying the doctor of any important documents or medical reports from referring doctors and creating an efficient schedule for the surgeon's daily appointments
  • Ensuring clinic days run efficiently and effectively including billing, booking appointments, rescheduling appointments, keeping track of drug inventory by using Excel spreadsheets and other Microsoft Office tools
  • Ensuring medical equipment is sterilized, ready for use and not expired

Branch Manager

The Employment Specialists
Vancouver, BC
03.2018 - 01.2019
  • Managing a team of 5 people to ensure daily operations are managed and dealt with correctly and efficiently, including billing, insurance and marketing
  • Generating new leads and finding prospective customers by creating strong rapport with clients through use of sales techniques and closing deals with potential clients
  • Use of MS Office spreadsheets to correctly track our numbers of employees dispatched to work and track financial records
  • Retention of contracts through strong communication with current clients to ensure our client is happy with our services or had any issues with any workers we had sent out to their job site
  • Sending over 95 workers out to scheduled jobs on a daily basis and being organized with client requests. Before taking the role, the company sent out an average of 35 clients per day, providing them with a 200% increase in staff since taking up the position of Branch Manager

Senior Retention Specialist

Trevor Linden Fitness Club
Surrey, BC
05.2017 - 03.2018
  • Successfully reaching monthly sales targets regarding new and existing memberships by creating strong relationships with all clients while providing the best customer service experience possible
  • Responsible for cancellation of memberships for four different Club 16 locations while using sales skills to retain clients business by building strong rapports with client and using rapport to find out why member wants to cancel and offer incentives to continue membership
  • Run Synergy, Hoist, Interval and stretch and core classes for members
  • Successfully exceeded sales targets by an average of 40% and boasted a customer retention rate of over 60%.

Optical Lab Technician and Sales Executive

Optical Express
, Birmingham, UK
08.2016 - 04.2017
  • Conducting optical tests (OCT scans) with latest equipment in order to collect all relevant information regarding patient’s current health of eye and providing optician with all available data
  • Conducting consultations with clients who are eligible for laser eye surgery and selling Lasik, Lasek and IOC surgery to potential client
  • Setting up finance agreements for any client wanting to pay for procedure using finance plan
  • Hitting monthly sales targets of over $50,000 and successfully being top salesmen in company for five months running, grossing over $250,000 in surgery sales

Assistant Manager - Executive Assistant

X-Claim/EMS
Birmingham, West Midlands, UK
01.2014 - 06.2016
  • Creating strong business marketing campaigns for growing business by using local community, local businesses, digital marketing outlets such as social media and advertisements
  • Managing medical clinic by hiring medical GP's to conduct medicals for clients while ensuring all administration was carried out correctly before exporting medical documents over to legal team to use on clients legal case
  • Leading a team of 6 people in medical clinic to ensure clinics run smoothly and efficiently while creating easy transition to AJ law legal team follow up appointment
  • Informing clients on any updates regarding case and any handling any final settlement documentation and reporting any important information to CEO

Marketing and Communications Specialist

West Bromwich Albion FC
Birmingham, Birmingham, UK
01.2014 - 04.2015
  • Focused on gathering data on local residents who were from ethnic backgrounds to create new initiatives to create connections between club and its local community
  • Work with local school children by providing free coaching and events to increase clubs popularity and branding
  • Determined best methods to meet research objectives and produce useful data to increase match day ticket sales
  • Presented findings to management and executive leadership and fielded questions to help refine strategies and using those strategies in some form of marketing, mostly digital outlets.

Education

RAID

Association For Phycological Therapies
Thurnby
08-2023

Bachelor of Arts - Sports Management And Football Studies

Bucks New University
High Wycombe, Buckinghamshire
01.2012

FA Football Coaching License - Level 1 & 2 - Football Coaching

English Football Association
Buckinghamshire
05.2011

B-TEC National Diploma - Sports And Exercise

Sandwell Academy
Birmingham
05.2009

Some College (No Degree) - First Aid and Opiod Overdose Training

St Johns Ambulance
Surrey, BC

Some College (No Degree) - Safeguarding Children Qualification

Wycombe Wanderers FC & English FA
High Wycombe

Skills

  • Strong communication skills which have been developed through football coaching and working in several managerial roles
  • Efficient in using MS Office, Adobe software and creating PowerPoint presentations
  • Excellent teamwork skills and motivational skills to produce optimal results
  • Proven sales and business enhancement record
  • Proficient in Mindbody business management software
  • Specialist in Customer Service
  • Proven track record with youth and youth with challenging behavior (RAID certified)

References

Available on request

Affiliations

  • Member, Alumni Association Buckinghamshire New University
  • Mens Football Team Head Coach 2012 - Buckinghamshire New University FC
  • Silverdale FC - Grassroots & Football Education Assistant Coach
  • 2012 London Olympic Games organizing committee (LOCOG) Volunteer
  • Handsworth Community Recreational Leader
  • Volunteer at Alexander Stadium - Project Support for 2022 Commonwealth Games

Timeline

Youth Support Worker

Reach Youth And Child Development Society
07.2023 - Current

Technical Soccer Coach

North Delta Soccer Club
02.2023 - Current

Behavior Interventionist

Kai Sacristian Society
12.2022 - Current

Assistant General Manager

TOCA Canada
02.2022 - 01.2023

Project Support & Administration

Walsall Council - 2022 Commonwealth Games
04.2021 - 01.2022

Youth Support Worker

Cedar Valley Community Living
06.2019 - 01.2020

Medical Office Assistant

Coastal Health
01.2019 - 07.2019

Branch Manager

The Employment Specialists
03.2018 - 01.2019

Senior Retention Specialist

Trevor Linden Fitness Club
05.2017 - 03.2018

Optical Lab Technician and Sales Executive

Optical Express
08.2016 - 04.2017

Marketing and Communications Specialist

West Bromwich Albion FC
01.2014 - 04.2015

Assistant Manager - Executive Assistant

X-Claim/EMS
01.2014 - 06.2016

RAID

Association For Phycological Therapies

Bachelor of Arts - Sports Management And Football Studies

Bucks New University

FA Football Coaching License - Level 1 & 2 - Football Coaching

English Football Association

B-TEC National Diploma - Sports And Exercise

Sandwell Academy

Some College (No Degree) - First Aid and Opiod Overdose Training

St Johns Ambulance

Some College (No Degree) - Safeguarding Children Qualification

Wycombe Wanderers FC & English FA

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RICKY LAL