Ricky JANI
Toronto
Summary
A seasoned guest service professional with over a decade of experience in the hospitality & retail sectors. Known for an upbeat attitude and exceptional communication skills, I have successfully enhanced guest experiences and streamlined operations in high-pressure environments. With a strong background in managing guest services, financial reporting, and staff training, Hands on experience with Opera, Fosse PMS, I'm eager to bring expertise and a proactive approach to a dynamic role.
Overview
10
10
years of professional experience
Work History
Front Office Supervisor
Hockley Valley Resort
09.2024 - Current
- Guided staff to maintain consistency in executing efficient workflows.
- Supervised daily front desk operations, including check-ins, check-outs, and guest inquiries, ensuring seamless guest experiences.
- Coordinated with housekeeping, maintenance, and other departments to promptly address guest needs and concerns.
- Resolved guest inquiries, requests, and complaints promptly to ensure a seamless guest experience.
- Ensured accurate billing for guest reservations and services, enhancing financial accuracy and guest satisfaction.
- Performed regular performance evaluations for front desk team members, fostering continuous improvement and team development.
- Implemented and enforced hotel policies and procedures to maintain a high standard of service.
- Executed additional tasks as directed by the Front Office Manager.
Duty Manager
Sydney Harbour Marriott
06.2018 - 04.2024
- Greeted guests upon arrival by providing warm welcome
- Answered guest inquiries and provided information regarding hotel services and amenities
- Upselling rooms whenever possible along with assisting guests with check-ins, account inquiries, and any additional services needed including processing payments
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process
- Assisted Front Office Manager with any given tasks
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time
- Developed strong relationships with repeat guests, fostering loyalty and return visits including maintained accurate and up-to-date records of guest information.
- Ensured rapid response for guest safety by coordinating with fire, ambulance, and police teams.
- Monitored hotel operations as the Duty Manager, serving as the primary point of contact to address guest concerns and resolve issues effectively.
Night Manager
Sydney Harbour Marriott
04.2015 - 06.2018
- Provided top-notch and consistent guest service with professionalism.
- Resolved guest complaints and concerns promptly, ensuring a positive guest experience.
- Ensured the safety and security of hotel premises during night operations, maintaining a secure environment for guests and staff.
- Coordinated nightly hotel operations at Sydney Harbour Marriott, enhancing guest experience and operational effectiveness.
- Executed additional tasks delegated by the Front Office Manager and Director of Rooms Division to ensure seamless operations.
Education
Bachelor of ICT - Management
University Of Ballarat
SYDNEY03.2015
Skills
- Customer Service
- Problem Solving
- Positive attitude towards learning new skills
- Time management
- Multi-tasking
- Cash handling
- Complaint handling
- Teamwork
- Collaboration
- Hospitality service expertise
- Initiative
- Self-Motivation
- Microsoft Office
- Opera PMS
- Fosse PMS
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Hobbies and Interests
- Music
- Movies
- Food
Timeline
Front Office Supervisor
Hockley Valley Resort
09.2024 - Current
Duty Manager
Sydney Harbour Marriott
06.2018 - 04.2024
Night Manager
Sydney Harbour Marriott
04.2015 - 06.2018
Bachelor of ICT - Management
University Of Ballarat
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