Ricky Huynh
San Jose
Summary
Passionate about mobile technology with experience in sales and customer service. Highlighted strengths include deep knowledge of latest products, superior communication skills, and ability to meet targets consistently. Proven record of improving customer satisfaction and driving sales growth through personalized solutions.
Overview
8
8
years of professional experience
Work History
Senior Mobile Sales Expert
T-Mobile
05.2024 - Current
- Process over 1,000 transactions with 99.9% accuracy, ensuring a seamless and efficient checkout experience
- Demonstrate product features and benefits to customers, which led to a 30% increase in the adoption rate of new products and services.
- Provide technical support and troubleshooting for device issues, achieving a 90% first-time resolution rate and reducing customer wait times by 15%
- Promote the use of T-Mobile’s mobile app and online services, increasing digital engagement
- Achieve an average of $3000 weekly sales in product accessories and activations, contributing to the #1 store ranking in the district for 4 consecutive quarters
Mobile Sales Expert
T-Mobile
09.2020 - 05.2024
- Actively supported an average of 50 customers per day though creditably and product knowledge, resulting in an average rating of 8.8/10 in customer service surveys
- Maintained a clean and organized store environment, contributing to a 10% improvement in store appearance scores from internal audits
- Enhanced customer journeys by understanding the customer’s needs and concerns, while providing suitable solutions
- Collaborated with management to help train the new associates with sales and service/product knowledge
- Coordinated in-store promotions and events, driving a 25% increase in foot traffic during promotional periods
Lead Hardware Operator
Home Depot
08.2018 - 07.2020
- Coordinated with team members in fast-paced environment to manage numerous orders and resolve critical issues.
- Provided outstanding customer service, which resulted in an average of 97% in customer service feedback surveys
- Researched products to deliver accurate information in response to product inquiries.
Education
Marketing Management -
Evergreen Community College
06-2026
Skills
- Social media management
- Brand awareness
- Microsoft Office
- Google Suite
- Analytical
- Problem Solving
- Detail-oriented
- Leadership
- Teamwork
- Adaptive
- Remo
Projects
Technology Content Creator & Samsung Team Galaxy Squad Member, 02/16, Present, Hand-selected for Samsung’s elite Team Galaxy Squad, earning exclusive invitations to private Samsung Launch events. All while representing the Galaxy brand through product advocacy, social media engagement, and community outreach., Post weekly content regarding the newest technology products, leading to an average view of 1000 per post, Interact weekly with the account’s audience by utilizing polls on stories and direct messaging, Collaborate with multiple brands to create sponsored content, ensuring alignment with brand messaging and audience appeal
Timeline
Senior Mobile Sales Expert
T-Mobile
05.2024 - Current
Mobile Sales Expert
T-Mobile
09.2020 - 05.2024
Lead Hardware Operator
Home Depot
08.2018 - 07.2020
Marketing Management -
Evergreen Community College