Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
References
Timeline
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Ricky Chand

Edmonton,AB

Summary

Goal-oriented and adaptable team player with outstanding communication skills. Proven track record in thriving within fast-paced settings, consistently meeting deadlines efficiently and with precision. Executes tasks with a personable and friendly demeanor, enhancing team dynamics. Dedicated to fostering the safety and comfort of work environments, contributing to an overall positive and productive atmosphere.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Overnight Package Handler

Federal Express Corporation Canada
Edmonton, Alberta
11.2024 - Current
  • Efficiently manage the physical loading, unloading, and sorting of packages to ensure timely delivery, and smooth operational flow.
  • Utilize “hand-to-surface” techniques to safely handle packages, adhering to strict safety standards, and minimizing damage risks.
  • Operate in various functional areas, including loading, unloading, palletizing, scanning, and quality assurance, showcasing adaptability and comprehensive process knowledge.
  • Perform package inspections and sorting based on label scanning, ensuring accuracy and compliance with operational guidelines.
  • Collaborate with team members to maintain a safe and organized workspace, reinforcing adherence to dock safety protocols.

Customer Service Representative

Deadmonton Haunted House
Edmonton, AB
09.2024 - 11.2024
  • Ensured exceptional customer satisfaction by providing friendly and professional service in a fast-paced, high-traffic event environment.
  • Managed ticketing operations, including taking and scanning tickets at entry points, efficiently handling high-volume customer interactions.
  • Directed and organized customer lineups, optimizing flow and minimizing wait times to enhance the guest experience.
  • Guided guests throughout the venue, providing clear directions and resolving inquiries to ensure a smooth and enjoyable visit.
  • Monitored entrances and exits to maintain a safe and secure environment for guests and staff.

Customer Experience Associate

AnywhereWorks
Edmonton, AB
10.2021 - 08.2023
  • Managed high volumes of inbound calls with efficiency, swiftly directing messages to clients within a dynamic operational setting.
  • Seamlessly captured incoming leads, processed numerous orders, coordinated appointments, and facilitated call transfers with meticulous attention to detail.
  • Delivered exemplary verbal and written communication to ensure customer satisfaction and foster positive client relationships.
  • Consistently achieved a remarkable 90-95% quality assurance rating on a weekly basis, reflecting dedication to maintaining service excellence.

Security Officer

Paladin Security
Edmonton, AB
07.2021 - 09.2021
  • Conducted thorough patrols of building premises, vigilantly monitoring access points for employees, customers, and unauthorized individuals.
  • Responded promptly to alarms and emergency situations, employing established protocol with precision and efficacy.
  • Maintained meticulous records documenting all activities and incidents encountered during each shift, ensuring comprehensive accountability.
  • Enforced site regulations tactfully and professionally, communicating expectations to customers and addressing concerns with vagrants while upholding a calm and composed demeanour.

Warehouse Associate

Tree Time Services Inc.
Edmonton, AB
10.2020 - 01.2021
  • Executed bundling and packaging of seedlings for upcoming sales seasons with precision and attention to detail, ensuring product integrity and customer satisfaction.
  • Managed inventory operations in cold storage facilities, meticulously counting, labeling, and organizing stock for streamlined accessibility throughout the season, demonstrating resilience in working environments with temperatures as low as -10°C.
  • Played a pivotal role in the logistics process by assisting in the unloading of large tree shipments, exercising care and precision to maintain product quality while managing loads of up to 50lbs.
  • Demonstrated proficiency in pallet construction and wrapping techniques, meticulously labeling each pallet for accurate identification and efficient inventory management.

Host

The Rec Room
Edmonton, AB
07.2019 - 10.2020
  • Extended warm and hospitable greetings to patrons, setting a positive tone for their experience and adeptly guiding them through procedural requirements while attentively addressing any inquiries.
  • Expertly coordinated reservation bookings via email and phone communication, effectively balancing seating arrangements with staff availability to maximize guest satisfaction and operational efficiency.
  • Collaborated with servers to enhance table turnover rates and maintain a seamless guest experience by assisting with table setup and cleanliness.
  • Leveraged strong communication skills to promote ticket sales for upcoming events, contributing to the venue's revenue generation efforts while ensuring guests remained informed and engaged.

Server

Jubilations Dinner Theatre
Edmonton, AB
04.2019 - 08.2019
  • Imbued performances with character authenticity by seamlessly serving guests while embodying designated roles, enriching the theatrical experience for patrons.
  • Executed order-taking and delivery with precision and efficiency, ensuring timely service delivery and enhancing overall guest satisfaction.
  • Played an integral role in the setup and teardown of dining and performance areas, including meticulous cleaning and stage/table preparation for each evening's production.
  • Thrived in a fast-paced, high-demand environment, fostering a positive ambiance while upholding the theatre's standards of cleanliness and service excellence.

Education

Social Work

MacEwan University
Edmonton, AB

Bachelor of Arts in Drama / Secondary in Education -

University of Alberta
Edmonton, AB

Skills

  • Effective Time Management
  • Customer Service Excellence
  • Adaptive Work Style
  • Collaborative Teamwork
  • Meticulous Attention to Detail
  • Bilingual Communication Skills
  • Hospitality Proficiency
  • Culinary Aptitude
  • Inventory Management Expertise
  • Proficient in Computer Applications and Software

Certification

  • Approved Qualified Cannabis Worker (QCW): Signifying comprehensive training and proficiency in all aspects of cannabis industry operations and customer service.
  • Alberta SellSafe Cannabis License: Demonstrating expertise in responsible cannabis sales and compliance with provincial regulations.
  • Alberta Pro-Serve Liquor License: Showcasing competence in the responsible service and sale of alcoholic beverages in accordance with provincial guidelines.
  • Alberta Security License: Validating proficiency in security procedures, risk management, and maintaining safety protocols in various environments.

Affiliations

  • Engages in regular physical fitness activities at the gym to maintain personal wellness and vitality.
  • Enjoys immersive storytelling through interactive video game experiences, stimulating strategic problem-solving skills.
  • Passionately explores the rich narratives and imaginative worlds of comic books, horror, and professional wrestling, fostering creativity and critical thinking skills.

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Fiji
Native/ Bilingual

References

References available upon request.

Timeline

Overnight Package Handler

Federal Express Corporation Canada
11.2024 - Current

Customer Service Representative

Deadmonton Haunted House
09.2024 - 11.2024

Customer Experience Associate

AnywhereWorks
10.2021 - 08.2023

Security Officer

Paladin Security
07.2021 - 09.2021

Warehouse Associate

Tree Time Services Inc.
10.2020 - 01.2021

Host

The Rec Room
07.2019 - 10.2020

Server

Jubilations Dinner Theatre
04.2019 - 08.2019

Social Work

MacEwan University

Bachelor of Arts in Drama / Secondary in Education -

University of Alberta

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