Ricky Butler
Houston,TX
Summary
Sharp-eyed, motivated, and reliable retail sales associate with 9 years of experience ensuring seamless customer transactions and thriving sales, managing inventory, adhering to departmental policies & safety standards.
Dedicated Assistant manager with 6 years of experience keeping employees productive and on track while managing multiple shifts, and creating schedules.
Call Center, & Clerical Specialist with 4 years of experience managing and maintaining multiple server systems, most often Windows, Mac, Linux-based systems, and performing system administration tasks required for day-to-day operations.
Customer Service Specialist with 4 years experience providing friendly and courteous customer service, greeting guests, handling general inquiries, providing technical support, and live chatting web services.
Licensed Forklift Operator, with 2 years of experience. Loading flat beds, delivery trucks, handling of lumber, and other constructional materials.
Overview
18
18
years of professional experience
Work History
Appreal Sales, Electronic Specialist, Department Manager, Assistant Manager
Walmart
09.2015 - Current
- Electronics Sales associate, provide knowledge on new products, land-line phones, routers, desktop, laptops, all entertainment products. Manage inventory, and restock of products.
- Department Manager, provide excellent customer to all guest, manage inventory, sales promotions, and marketing.
- Assistant Manager, unload trucks, signing deliveries, managing front end, store zoning, and schedule creating.
- Apparel Sales specialist, organizing of merchandise, promote sales, zoning of products, managing inventory.
Pro Loader
Lowes
09.2023 - 10.2024
- Follow safety policies and standards, report unsafe conditions, and correct hazards immediately.
- Load merchandise onto trucks, trailers, flatbeds, or shop vans. Help customers with shopping, answer questions, and replenish shelves.
- Operate power equipment and forklifts.
Crew Trainer, Assistant Manager
McDonalds
01.2011 - 08.2015
- Crew Trainer, train other associates on job requirements. Provide customer service to customers, and knowledge of all sales & promotions.
- Assistant Manager, creating schedules, in charge of all new promotions, sales, and advertisements. Leading Shifts, provide excellent customer service in a timely & professional manner.
Sitel – T-Mobile
06.2007 - 11.2009
- Handle troubleshooting and problem-solving.
- Responding to customer inquiries and questions.
- Providing information and assistance.
- Identifying customer issues and providing solutions in a polite and professional manner.
- Performing data entry
- Assisting customers in navigating T-Mobile products or services
- Answer phone calls & online chat services for customer’s questions & general inquires.
Education
High School Diploma -
Memorial High Shool
01.2007
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Multitasking efficiency
- Effective communication
Languages
English
Full Professional
Timeline
Pro Loader
Lowes
09.2023 - 10.2024
Appreal Sales, Electronic Specialist, Department Manager, Assistant Manager
Walmart
09.2015 - Current
Crew Trainer, Assistant Manager
McDonalds
01.2011 - 08.2015
Sitel – T-Mobile
06.2007 - 11.2009
High School Diploma -
Memorial High Shool