Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Rick (Richard) Proctor

Sales Manager
Langley,BC

Summary

Dynamic sales and service professional with a proven track record at Open Road Acura Richmond, excelling in client engagement and problem resolution. Recognized for enhancing customer satisfaction and retention through effective relationship building and staff training. Expertise in sales strategies and cross-functional coordination drives consistent revenue growth and team success.

Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.

Service-focused professional prepared to excel in customer support and service roles. Extensive background in managing customer interactions and resolving issues efficiently. Emphasizes team collaboration and adaptability, with essential skills in communication and problem-solving.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Reliable professional with 8+ years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in negotiation, leadership and effective communication.

Overview

14
14
years of professional experience

Work History

Lease Retention and Sales to Service Specialist

Open Road Acura Richmond
08.2024 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
  • Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
  • Streamlined service processes for quicker response times, enhancing overall customer experience.
  • Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
  • Collaborated with team members to develop new strategies for improving service quality and efficiency.

Market Development/Sales Manager

Pioneer Motor Goup
01.2024 - 07.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.

Sales Manager

Acura of Richmond/Open Road Acura Richmond
02.2015 - 12.2023
  • Maintained ranking of no less than 3rd position nationally for Sales Volume and Customer Service Ranking for 8 years
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing/fun work environment.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Organized promotional events and interacted with community to increase sales volume.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued growth

General Sales Manager

Acura of Langley
08.2011 - 02.2015
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Upheld company policies and implemented standards fairly.

Education

No Degree - Higher National Diploma in Business Studies/Law

Alt Yr Ryn College
Newport South Wales UK
09-1979

Skills

  • Client engagement strategies
  • Cross-functional coordination
  • Customer service
  • Problem-solving
  • Sales expertise
  • Staff training
  • Problem resolution
  • Relationship building
  • Product knowledge
  • Call center experience
  • Customer relations
  • Critical thinking
  • Active listening
  • Verbal and written communication
  • Team collaboration
  • Decision-making

Interests


  • High-Intensity Interval Training
  • Committed to improving personal fitness through regular participation in soccer
  • I participate in low-impact exercises to strengthen core muscles
  • Passionate about Peleton cycling
  • Gym Workouts
  • Passionate about balancing physical health with mental and emotional wellness
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Lease Retention and Sales to Service Specialist

Open Road Acura Richmond
08.2024 - Current

Market Development/Sales Manager

Pioneer Motor Goup
01.2024 - 07.2024

Sales Manager

Acura of Richmond/Open Road Acura Richmond
02.2015 - 12.2023

General Sales Manager

Acura of Langley
08.2011 - 02.2015

No Degree - Higher National Diploma in Business Studies/Law

Alt Yr Ryn College

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Rick (Richard) ProctorSales Manager