Rick(Chun Lam) CHEUNG

Engineered automated data reporting pipeline, significantly minimizing manual Excel tasks.

• Developed Python script to aggregate sales data from multiple sources, enhancing data consistency and accelerating decision-making processes.
• Diagnosed and resolved user issues through ticketing system, facilitating timely support and improving user experience.
• Engaged with IT teams to diagnose and address hardware and software problems, enhancing system performance and user experience.
• Created detailed entries of troubleshooting steps and solutions in knowledge base to streamline problem resolution processes.
• Tracked and assessed system performance metrics to pinpoint trends and implement improvements in response times.

• Implemented Langchain and FAISS within Flask applications to optimize document retrieval and facilitate effective text summarization.
• Constructed detailed data pipeline for summarizing PDFs and images, significantly improving model retrieval accuracy by 25%.
• Engineered multi-modal chatbot solution, combining image and text processing to showcase innovative features during internal demonstrations.
• Conducted research and development of machine learning models aimed at improving algorithmic predictive accuracy.
• Performed detailed data preprocessing and feature engineering, focusing on improving model accuracy and efficiency.