Rick Romero
San Diego,CA
Summary
Adept at enhancing guest experiences and boosting sales, excelling at Fogo De Chao by leveraging hospitality service expertise and sales techniques. Skillfully managed high-volume dining and complex customer interactions, resulting in increased customer satisfaction and repeat business. Demonstrated exceptional customer service and a strong work ethic, contributing to a positive reputation and operational excellence. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Fogo De Chao
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Southwest High School
San Diego, CA06.1994
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- High-volume dining
- Sales expertise
- Food safety understanding
- Sales Techniques
Certification
Food Hnadlers Card and Alchohol Certification
Timeline
Server
Fogo De Chao
09.2023 - Current
High School Diploma -
Southwest High School