Summary
Overview
Work History
Education
Skills
Certification
Contact
Personal References
Timeline
Generic

Rick Nelson

Hayward,CA

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Philz Coffee
01.2025 - 06.2025
  • Company Overview: Emeryville
  • Led and developed a diverse team of baristas and shift leads, driving a culture rooted in hospitality, inclusion, and accountability.
  • Maintained a consistent "Cup of Love" guest experience through hands-on floor leadership and real-time coaching.
  • Oversaw all aspects of daily store operations, including inventory management, labor scheduling, cash handling, and food safety compliance.
  • Recruited, trained, and retained top talent while reducing turnover through intentional coaching, development planning, and clear expectations.
  • Analyzed store financials to make data-informed decisions that improved profitability and operational efficiency.
  • Fostered community connections and a loyal customer base through local engagement and personalized service.

Department Manager

Sprouts Farmers Market
08.2024 - 01.2025
  • Company Overview: Hayward
  • Leadership & Team Management: Lead, coach, and develop a team to meet department and store objectives. Train staff on best practices in customer service, product handling, and merchandising.
  • Inventory Management: Oversee stock levels, order products, and ensure availability of key items. Minimize waste and maintain accurate inventory records.
  • Sales & Profitability: Drive sales growth through effective merchandising, pricing strategies, and promotional activities. Monitor sales performance and adjust strategies to meet financial targets.
  • Customer Service Excellence: Foster a positive shopping experience by ensuring a clean, organized, and well-stocked department. Handle customer inquiries, complaints, and special requests.
  • Scheduling, labor cost management, and productivity optimization.

Store Manager

Starbucks Coffee Company
12.2017 - 07.2024
  • Company Overview: East Bay/Tri-Valley
  • . Team Leadership & Development: Recruit, hire, train, and lead a diverse team of baristas and shift supervisors. Foster a positive work environment focused on employee development, performance coaching, and succession planning.
  • Customer Service Excellence: Ensure outstanding customer experiences by upholding Starbucks’ service standards. Address customer concerns, manage special requests, and create a welcoming atmosphere.
  • Financial & Sales Management: Drive store profitability by managing sales performance, controlling costs, and implementing effective merchandising and promotional strategies. Monitor key financial metrics, including sales, labor, and operational expenses.
  • Operational Efficiency: Oversee daily operations, including inventory management, scheduling, product ordering, and ensuring equipment maintenance. Ensure store is fully stocked and prepared for peak periods.
  • Compliance & Safety: Ensure all team members comply with food safety standards, health regulations, and Starbucks policies. Conduct regular audits and maintain a safe, clean, and organized work environment.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

A.A. - Human Development Studies, Communication (Multi-Media Journalism)

Ohlone/Chabot College
Hayward
01.2022

Leadership & Management Essentials -

Skill Share
01.2022

Skills

  • Effective scheduling
  • Financial resource oversight
  • Team leadership
  • Inventory oversight
  • Proficient in Microsoft Office Suite
  • Experienced in P&L oversight and reporting
  • Knowledgeable in effective sales methods
  • Customer engagement
  • Effective problem resolution
  • Strong organizational skills

Certification

Food Manager Certification (National Registry of Food Safety Professionals) (Expiring in 2028)

Contact

  • Rick Nelson
  • (208) 596 1430
  • Personal: ricknelson58@gmail.com
  • Address: 3217Monika Lane, Hayward CA 94541

Personal References

Upon Request

Timeline

Store Manager

Philz Coffee
01.2025 - 06.2025

Department Manager

Sprouts Farmers Market
08.2024 - 01.2025

Store Manager

Starbucks Coffee Company
12.2017 - 07.2024

A.A. - Human Development Studies, Communication (Multi-Media Journalism)

Ohlone/Chabot College

Leadership & Management Essentials -

Skill Share

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Rick Nelson