Driven project professional successful at delivering vital support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
33
33
years of professional experience
Work History
Quality Analyst (Intern)
Shoebox MD
Ottawa, ON
05.2022 - 07.2022
Used critical thinking to break down problems, evaluate solutions and make decisions
Adaptable and proficient in learning new concepts quickly and efficiently.
Educational Assistant Teacher
Ottawa Carleton Board of Education
Ottawa, ON
05.2006 - 05.2016
Collaborated with education professionals to develop academic and behavioral programs for students.
Assisted in implementation of new learning tools, systems and materials
Mortgage Underwriter
First Marathon Mortgage
Ottawa, ON
05.2001 - 04.2002
Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines
Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines
Senior Credit Risk Analyst
MBNA/TD Bank
Ottawa, ON
11.1997 - 06.1999
Reviewed customer financial data to ascertain level of risk involved for extending credit.
Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
Monitored and maintained compliance with internal controls and government regulations.
Requested financial documents from customers.
Associate Manager
Consumer Financial Services
Orillia, ON
01.1990 - 07.1997
Evaluated performance of team members and provided consistent coaching to improve skills.
Oversaw daily operations, maintenance and administration of various properties.
Education
Professional Certificate - IT, DevOPS, Project Management
IBM/Coursera
09.2023
Professional Certificate - Google Project Management Certificate
Royal Alberta College/Coursera
07.2023
Post Graduate Certificate - Project Management
Algonquin College,
06.2022
Post Graduate Certificate - Paralegal
Algonquin College
Ottawa, ON
02.2018
Bachelor of Arts - Economics
University of Windsor
Windsor, ON
06.1991
Skills
Advanced software knowledge in accounting, law and project management
Agile Project Management including DevOps
Cross-Functional Team Collaboration
Expert Risk Assessment analyst
15 years of outstanding customer satisfaction
5 years of vendor management and contractor oversight
Timeline
Quality Analyst (Intern)
Shoebox MD
05.2022 - 07.2022
Educational Assistant Teacher
Ottawa Carleton Board of Education
05.2006 - 05.2016
Mortgage Underwriter
First Marathon Mortgage
05.2001 - 04.2002
Senior Credit Risk Analyst
MBNA/TD Bank
11.1997 - 06.1999
Associate Manager
Consumer Financial Services
01.1990 - 07.1997
Professional Certificate - IT, DevOPS, Project Management
IBM/Coursera
Professional Certificate - Google Project Management Certificate
Royal Alberta College/Coursera
Post Graduate Certificate - Project Management
Algonquin College,
Post Graduate Certificate - Paralegal
Algonquin College
Bachelor of Arts - Economics
University of Windsor
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