Rick Lynch
Sacramento
Summary
Dynamic Service Manager with a proven track record of managing and expanding business operations. Expertise in strategic planning and operational efficiencies to boost productivity and drive profitability. Strong leader adept at guiding cross-functional teams and implementing innovative solutions that enhance service delivery and customer satisfaction. Committed to fostering a culture of continuous improvement and excellence within the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner & Operating Partner
Big O Tires & Service
06.2015 - 07.2020
- Managed day-to-day business operations.
- Consulted with customers to assess their needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls, and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
- Monitored market conditions to set accurate product pricing, and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs, and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions, resulting in a significant increase in revenues.
- Generated revenues yearly, and effectively capitalized on industry growth.
- Led startup and creation of operational procedures and workflow planning.
- Managed daily operations of business, including hiring and training staff.
- Conducted performance reviews for employees on a regular basis.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Implemented innovative marketing strategies, resulting in increased brand visibility and customer acquisition.
Parts Director
Hansel Auto Group
02.2001 - 01.2014
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing the time required to locate parts by modifying part numbers and locations.
- Analyzed sales trends to follow the demands of customers and in-shop needs.
- Monitored and evaluated supplier performance to maintain the quality of parts.
- Located new vendors with better costs per unit, and set up favorable terms and pricing structures to reduce company expenses.
- Developed and maintained a knowledgeable and productive team of employees.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time, and maintained high standards of accuracy.
- Oversaw daily operations, as well as shipping and handling processes.
- Operated warehouse material-handling equipment correctly to move loads.
- Recorded information, shortages, and discrepancies are kept current and accurate.
Education
High School Diploma -
Santa Rosa High
Santa Rosa, CA06-1986
Skills
- Management of team dynamics
- Mentoring experience
- Resource allocation management
- Continuous process evaluation
- Project coordination
- Service excellence
- Data-driven sales forecasting
- Strategic team engagement
- Efficiency enhancement
- Managing employee performance assessments
- Procedure improvement
- Proficient in resolving disputes
- Inventory control
- Financial monitoring
- Small business administration
- Customer service expertise
- Interpersonal relationship development
- Clear communication skills
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved weekly gross profit growth through effectively helping with measurable expectations.
- Achieved higher quality vehicle inspections by introducing Bolt On Technologies for vehicle inspections.
Certification
- Graduate of Automotive Training Institute (ATI); 2019
Timeline
Owner & Operating Partner
Big O Tires & Service
06.2015 - 07.2020
Parts Director
Hansel Auto Group
02.2001 - 01.2014
High School Diploma -
Santa Rosa High