RICK LAFLEUR
Timmins,Ontario
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Branch Manager
WELLWISE
10.2010 - Current
- Implement effective systems and procedures for the daily operations of the business
- Effective inventory management through established guidelines
- Source different vendors to provide products and services
- Manage accounting and administration functions
- Ensure all loss prevention procedures are implemented
- Responsible for all aspects of hiring candidates
- Ensure staff are properly trained in all aspects of their role
- Performance management, including performance reviews, progressive discipline.
Contents Operation Manager
FIRST ON SITE
02.2009 - 10.2010
- Accurate billing by using current Insurance guidelines and policies using new company software, attention to detail
- Assessing the contents of a claim to see what is covered under the customers insurance policy
- Handling customer issues or concerns in a timely manner
- Maintain supplies, source new and innovative products to assist in restring contents
- Liaise within the community to grow the business relationships
- Create new and inventive ideas to ensure growth
- Create and implement policies for entire company.
Assistant Manager Merchandise
HOME DEPOT
08.2006 - 11.2008
- Hire, coach, provide assessments and disciplinary action if required, of all associates and Supervisors as well as mentoring for success
- Analyses of Sales and Expenses, ensuring that Salaries were within budget with sales, encourage new Home Depot Credit accounts, promotions
- Maintain and replenish $7 million inventory level (over 40,000 items), through SAP ordering system both basic and seasonal goods, based on qty on hand and market trends, working within minimum qty's required by vendor
- Verifying shipments and detailing any discrepancies
- Schedule and Coordinate deliveries to the Home Depot in a timely manner - maintain a level of integrity with out of stocks of basic commodities, schedule associates to handle the flow from 1-20 tractor trailers per day
- Working with Expediter (internal) - to set the expectation and follow up with the customers for special orders- work with vendors to ensure proper delivery either to Home Depot or directly to the customer.
Assistant Manager
WINNERS
01.2006 - 08.2006
- Hire, train, supervise and motivate a team of 75+ full and part time associates
- Ensure the proper processing of merchandise that it was received and ticketed so that it can be merchandised and sold on the floor 'On the Floor in 24' All merchandise to be received (verified) tagged and on the floor by commodity type within 24 hours of arrival - 1 truck daily
- Supervise and train Merchandise and Processing Coordinators.
Store Manager
THE BARGAIN SHOP
09.2004 - 12.2005
- Responsible for the overall performance of assigned store, including meeting and exceeding sales, and all accounting on site
- Merchandising in a timely manner Seasonal merchandise, and consumables
- Preparing for the receiving of the weekly truck that would exceed 15 skids of assorted merchandise, at which point the merchandise would have to be sorted into different categories
- Inspire and empower associates
- Build relationships with internal and external departments, groups and the community.
Operations Supervisor
TELETECH LTD
04.2002 - 09.2004
- Ensure customer satisfaction by following the call center mission and objectives, by seeing that action is taken to solve problems
- Motivate associates to maintain positive attitudes by recognizing and rewarding quality performance and encouraging team members to realize their full potential in a multicultural environment.
Office Manager
WILLIAM DREW FLORIST LTD
01.1999 - 04.2002
- Internet Management, Web design
- Inventory, establish stocking strategy for platefinders, assist in inventory program development.
General Manager - Scarborough/Markham
ZELLERS INC
01.1994 - 01.1998
- Evaluated performances, assessed weaknesses and planned for improvement
- Trained, coached and developed supervisors and associates
- Assessed sales associates' employment applications, interviewed and hired
- Understanding and immersing in a multicultural environment
- Analyzed profit and loss statements focusing on the deficiencies and exploiting them to the fullest potential
- Ensuring that the PIMS on hands accuracy and capitalizing on Sales opportunities and deletion of other products
- Ensuring stock flow in a timely manner, ordering to fulfill customer needs.
Education
Joint Health and Safety Certification -
Business Administration Marketing -
Fanshawe College
01.1988
Purchasing Diploma -
Fanshawe College
01.1987
OSGD -
Timmins High and Vocational School
01.1983
Skills
- Process Improvement
- Performance Reviews
- Interviewing and Hiring
- Human Resources Knowledge
- Branch Operations Management
- Cash Handling Expertise
Languages
English
Full Professional
References
References available upon request
Certification
First Aid Training
Timeline
Branch Manager
WELLWISE
10.2010 - Current
Contents Operation Manager
FIRST ON SITE
02.2009 - 10.2010
Assistant Manager Merchandise
HOME DEPOT
08.2006 - 11.2008
Assistant Manager
WINNERS
01.2006 - 08.2006
Store Manager
THE BARGAIN SHOP
09.2004 - 12.2005
Operations Supervisor
TELETECH LTD
04.2002 - 09.2004
Office Manager
WILLIAM DREW FLORIST LTD
01.1999 - 04.2002
General Manager - Scarborough/Markham
ZELLERS INC
01.1994 - 01.1998
Joint Health and Safety Certification -
Business Administration Marketing -
Fanshawe College
Purchasing Diploma -
Fanshawe College
OSGD -
Timmins High and Vocational School
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