Rick Holte
San Francisco
Overview
10
10
years of professional experience
Work History
Director of Retail Operations
Sunset Focus Optometry
06.2017 - Current
- Community brand ambassador. Devised brand recognition including; visual marketing, store design, print ad design, logos, displays and premium customer/visitor experience.
- Managed daily retail functions, including sales data analysis and inventory shipping/receiving.
- Developed and conducted comprehensive staff training programs and customer satisfaction procedures.
- Managed day-to-day store operations, including scheduling, inventory control, loss prevention, pricing accuracy, and merchandising standards.
- Evaluated existing processes and procedures regularly in order to implement improvements where necessary.
- Negotiated contracts with suppliers for goods and services needed by the stores.
- Created policies and procedures related to employee relations issues such as attendance, labor laws.
- Directed all aspects of retail operations from store layout to product selection and customer service standards.
- Developed and implemented strategies to increase sales, customer satisfaction, and profitability.
- Implemented promotional campaigns designed to drive traffic into stores during peak periods.
- Analyzed financial performance data to identify areas for improvement in efficiency and cost savings.
- Maintained strong relationships with vendors to ensure competitive prices for products and services offered by the store.
- Ensured compliance with federal, state, and local laws governing retail operations.
- Resolved customer complaints promptly in accordance with company policy.
- Provided strategic advice on pricing decisions that would maximize profits while balancing customer needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Boat Maintenance - Sales/Service
SF HullDiver
01.2015 - 01.2018
- Company Overview: self-employed
- Sole proprietor specializing in service of underwater maintenance, inspection, repair and documentation for private boat owners in the San Francisco Bay area.
- Managed all marketing and sales as well as operations, supply, billing, P&L and customer experience.
- Self-employed
Education
Bachelor of Arts - Humanities and Museum Studies
San Francisco State University
Skills
- Sales and marketing strategies
- Project management
- Customer service excellence
- Public relations
- Staff management
- Training and development
- Team leadership
- Inventory management
- Policy development
- Community engagement
- POS systems knowledge
Professional Affiliations And Civic Involvement
- Order of the Royal Guard, Member since 2003, Captain of the King's Guard, St. Paul Winter Carnival 2023,
- San Francisco Gay Men's Chorus, Member since 2011, 2019-2020, Membership Mediator (Ombudsman), Elected leadership role
Selected Career Highlights
- Improved non-insurance and walk in optical sales 100%.
- Developed successful boat maintenance business with net income exceeding $75K annually.
- Increased long term subscriptions 42%.
- Established competitive sales tracking for opticians raising sales 6% above forecast goals.
Timeline
Director of Retail Operations
Sunset Focus Optometry
06.2017 - Current
Boat Maintenance - Sales/Service
SF HullDiver
01.2015 - 01.2018
Bachelor of Arts - Humanities and Museum Studies
San Francisco State University
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