Rick Fisher
Little Britain
Summary
Dynamic leader with a proven track record at Avaya, adept in team management and customer service. Spearheaded projects, achieving global top team status through innovative training and collaboration. Expert in property management and financial oversight, consistently enhancing customer satisfaction and operational efficiency. Skilled in building lasting client relationships and driving successful business turnarounds.
Overview
26
26
years of professional experience
Work History
Mobile Home Park Manager
Mariposa Woods
10.2023 - Current
- Coordinated move-ins including co-ordination of trades required to assist in new residents moving into the park
- Ensured compliance with local ordinances including daily water testing to ensure safe drinking water.
- Oversight of the entire park including snow removal, road maintenance, grass cutting, septic system maintenance
- Construction of decks and add-a-rooms including customization for each new tenant moving in.
- Sales of park model units to new customers.
- Ensure all park rules are adhered to to ensure higher level of resident satisfaction.
Owner/Partner
Anytime Fitness Markham
12.2019 - Current
- This was the first of four Anytime Fitness locations I have owned. I started this business in 2008 and sold it in 2015. The new owners unfortunately bankrupted the business and we took it back over in December 2019. Through a great deal of adversity(including covid) we nursed the business back to being a successful business. In 2023 we partnered with franchise owner who now runs the day to day operations.
- Responsibilities included maintenance and cleanliness of the facility, staffing, sales and marketing.
Owner
R.W. Fisher Contracting Inc.
09.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- As a general contractor I hire and co-ordinate various trades to ensure timely completion of projects.
- Projects include building numerous Anytime Fitness locations in Ontario, as well as day-care facilities, yoga studios and physio-therapy locations.
- We have also worked for many years with a first nations child and family services organization completing numerous projects with them.
Senior Manager
Avaya
11.1998 - 09.2011
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Built a team of 4 operation managers and 84 engineers in Markham.
- Through training and collaboration achieved number one team status globally by metrics, achieving overall team success
Education
Electronics Technologist - Electronics
RCC School of Electronics Technology
Skills
- Team building
- Team management
- Customer Service
- Property management
- Complaint resolution
- Maintenance coordination
- Financial management
Accomplishments
Over the last year we have improved the overall operations of Mariposa Woods. We have added new resident to the park, completed various construction projects and have overseen the upgrades of many parts of the park.
Languages
English
Professional Working
Presidents Award-Avaya
I started out as a field service technician at Avaya. I moved into Tier 3 remote customer support, was asked to take over the management of the Tier II Team and then the Tier III team. I was asked to lead a critical project at Avaya and with the collaboration of a global team of managers and engineers managed to successfully complete the project. Over my 13 years at Avaya, I worked for a number of different managers. My performance rating was consistently far exceeded expectations with each manager. I received numerous awards and recognitions throughout my tenure at Avaya.
Timeline
Mobile Home Park Manager
Mariposa Woods
10.2023 - Current
Owner/Partner
Anytime Fitness Markham
12.2019 - Current
Owner
R.W. Fisher Contracting Inc.
09.2015 - Current
Senior Manager
Avaya
11.1998 - 09.2011
Electronics Technologist - Electronics
RCC School of Electronics Technology
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