Rick Duffield
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Automotive Sales Consultant
Go Auto
Edmonton, AB
04.2020 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education Account Executive (sales)
CDI Spaces
09.2015 - 03.2020
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Technical Sales Consultant
Hypower Systems
06.2011 - 08.2015
- Analyzed competitor offerings and identified areas where our products held a competitive advantage, leveraging this information during sales pitches.
- Worked closely with sales managers to develop effective strategies for reaching target audiences in various industries.
- Provided exceptional customer service, addressing concerns efficiently to maintain satisfaction levels.
- Collaborated with product development teams to ensure offerings met customer needs and expectations.
- Leveraged technical knowledge and strong communication skills to simplify complex concepts for clients, building trust and credibility in our offerings.
- Identified cross-selling opportunities within existing client base, maximizing revenue potential from each account relationship.
- Managed a portfolio of key accounts, consistently delivering high levels of client satisfaction through attentive service and support.
- Consistently exceeded quarterly sales goals, contributing significantly to the overall success of the organization.
- Attended product-related technical shows and other activities to represent company products and services.
- Used consultative sales approach to understand and meet customer needs.
Risk Services Coordinator (Producer - Sales)
Federated Insurance
05.2007 - 06.2011
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Achieved new business success in client industry verticals which management did not think were possible vs. the competition (example: Automotive Dealer accounts).
- Consistently met or exceeded both sales and client retention targets on a consistent basis.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Client Services Representative
TD Insurance Home & Auto
02.2002 - 05.2007
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Consistently exceeded daily quotas of both quotes and sales.
- Implemented effective cross-selling strategies during client interactions, driving higher revenue growth for the organization.
- Participated in regular training sessions to stay current on product offerings and industry trends, ensuring accurate representation when communicating with clients.
- Optimized client relationship management systems to better track progress and maintain up-to-date records of all interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
Education
Associates Business Degree - Marketing & Sales
Confederation College
Thunder Bay, ON06.1993
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Strategic selling
- Customer Service
- CRM software expertise
- Territory Management
- Customer Relations
- Sales Quota Achievement
- Business development and planning
- Customer rapport
- Lead Generation
Languages
English
Full Professional
Certification
Certificate of Military Achievement & Training (Canadian Reserve Forces, 49th Field Regiment, Sault Ste. Marie, ON)
Timeline
Automotive Sales Consultant
Go Auto
04.2020 - Current
Education Account Executive (sales)
CDI Spaces
09.2015 - 03.2020
Technical Sales Consultant
Hypower Systems
06.2011 - 08.2015
Risk Services Coordinator (Producer - Sales)
Federated Insurance
05.2007 - 06.2011
Client Services Representative
TD Insurance Home & Auto
02.2002 - 05.2007
Associates Business Degree - Marketing & Sales
Confederation College
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