Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Rick Duchesne

Summary

Dynamic operations leader with a proven track record at Westcana Services Ltd, excelling in strategic planning and process improvements. Expert in financial controls and quality assurance, driving operational efficiency and fostering team development. Successfully negotiated contracts, enhancing profitability while cultivating strong client relationships through effective communication and leadership training.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Director of Operations -Maintenance

Westcana Services Ltd
04.2024 - Current
  • Defined, implemented, and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Director of Operations

Western Canada Franchise Developer Ltd
01.2002 - 01.2024
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

No Degree - Business Administration And Management

Cdi College
Burnaby, BC
02-1997

Skills

  • Leadership training
  • Strategic planning and execution
  • Retail build outs
  • Process improvements
  • Quality assurance
  • Schedule oversight
  • Operations oversight
  • Financial controls implementation
  • Strategic planning
  • Process improvement
  • Workforce planning
  • Business management
  • Risk mitigation
  • Cost control
  • Operational efficiency

Languages

English
Native or Bilingual

Certification

Business Administration

Interests

  • Team Sports
  • High-Intensity Interval Training
  • Gym Workouts

Timeline

Director of Operations -Maintenance

Westcana Services Ltd
04.2024 - Current

Director of Operations

Western Canada Franchise Developer Ltd
01.2002 - 01.2024

No Degree - Business Administration And Management

Cdi College

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Rick Duchesne