Rick Desrosiers
Ottawa,ON
Summary
A security, safety, Parking and customer service professional with numerous years of direct experience managing and supervising the services of multi-cultural subordinates both in unionized and non-unionized environments within commercial and private multi–use facilities. Leading subordinates and colleagues in undertaking security services, investigations, fire prevention, safety services, paid parking - parking control and loss prevention processes, and crowd control in large public facilities. Numerous years of on-site management – venue safety, post order development, emergency responses, training and communications. Respect for the integrity of corporate cultures – “Customer Service”, policies and procedures in undertaking all placements, ensuring the least harm and disruption to the normal flow of business occurs while in the achievement of goals and objectives. Experienced working within high-pressure, fast-paced situations, change, and ambiguity. Skilled in responding to and expediently handling emergencies of all natures and maintaining control of the scenes.
Licensed Security Guard - Province of Ontario
Ontario Driver's License - GM
First Aid / CPR / Child CPR / EAD Use / Oxygen Therapy
Overview
20
20
years of professional experience
4
4
Certification
Work History
WORK EXPERIENCE: Customer Service Representatives
NTT DATA Global Delivery Services Private
11.2021 - Current
- Provided exceptional customer service and assistance by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Created credit accounts, reviewed line of credit requests
- Review verification of credit card(s), fraud protection, fees
- Accounts reviews, collection's, closures, issuing / re-issuing of cards
Ottawa Regional Security Supervisor: ASAP Secured
ASAP Security Services
01.2019 - 12.2021
- Conducted regular patrols of facility to detect and deter security threats.
- Created incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action as necessary.
- Management representative for the Ottawa / Gatineau Region
- Hiring manager for regional contract requirements, training, coaching, terminations as required, staff reviews, uniforms, notebook reviews, and daily and incident report reviews
- Direct contract administration, Client services, complaint resolutions as required, post order development and ongoing reviews of policy and procedures, update site post orders
- Scheduling, maintaining budgets, wage reviews, deportment and PPE distribution
- After-hour response, emergency responses, Client reports
- Site audits, management, team information and development with Client
- Succession planning, financial reports, Required ongoing training
- Direct services as required to fulfill site contract
Site Manager: Impark Parking, Ottawa, On. (Natl
Impark, National Research Counsel of Canada
01.2017 - 11.2018
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Enhanced site safety protocols, significantly reducing incident rates through rigorous enforcement and training.
- Managed site logistics to minimize disruptions and maintain clean and safe work environment.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Applied Science - Law And Security
Algonquin College
Ottawa, ONAssociate of Science - Human Resources And Behavior Skills
Algonquin College
Ottawa, ONAssociate of Science - Computers, Repairs, Routing And Wiring / WiFi
Algonquin College
Ottawa, ONNo Degree - Safety, ODA, Health And Safety, MSDS Requirements
City of Ottawa, Paladin Security, On The Job
Ottawa, ONSkills
- Teamwork and collaboration
- Quick learner
- Computer skills
- Team collaboration
- Multitasking and organization
- Goal-oriented mindset
- Interpersonal and social skills
- Attention to detail
- Creative and resourceful
- Outstanding communication skills
- Flexible schedule
- Client relationships
- Professionalism and etiquette
- Public speaking
- Research and analysis
- Microsoft Office Suite
- Complex Problem-solving
- Initiative
- Research
- Strong academic record
- Presentations
- Project management
- Analytical mindset
- Strategic planning and analysis
- Project Support
- Report writing
- Scheduling
- Administrative tasks
- Tech-Savvy
- Telephone etiquette
- Quality control
- Administrative support
- Workflow optimization
- Analytics
- Data interpretation
- Recordkeeping
- Meeting coordination
- Records administration
- Supply restocking
- Brand development
- Billing and coding
- Mail distribution
- Adaptability and flexibility
- Dependable and reliable
- Verbal and written communication
- Industry research
- Resource management
- Event planning assistance
- Presentation development
- Budget tracking
- Collaboration
- File systems maintenance
- Interpersonal skills
- Professionalism
- Self motivation
- Effective communication
- Analytical skills
- Problem-solving
- Time management
- Active listening
- Problem-solving abilities
- Continuous improvement
- Organizational skills
- Reliability
- Quantitative skills
- Decision-making
- Multitasking
Accomplishments
- Visitation of the Queen\ World Dignitaries i.e: The Pope, US President, Concorde Jet - Flight to top of world
- Air India Disaster - Demonstration, Prayers
- Grey Cup Game and week events x 2
- Management and response in crowd safety at site disaster
- Introduction of Alcohol into commercial events - crowd dynamics
- Cessation of Smoking Indoors major facilities and events
- By-law policies and creation - processing
- Development of 2 Stage Fire Alarm Systems
- Creation of a high capacity - volitant crowd entry system - preventing previous reputation of injuries while entering the facilities
- Planning, development, of on street restrictions to traffic during multiple high attendance events
- Rock Concert safety, communications, security of highly volitant events
Collaborated with a team of Professionals in the development of Project 2000 - Safety and Reaction to Multiple problems possibilities with the changing into the year 2000
Languages
English
Full Professional
French
Limited Working
Affiliations
- Previous President, Vice President of local community association, Previous member of the Industrial Security Society. Charity events to raise funds for Children's Hospital, Toys for Tots. The Ottawa Police Association, Country Hall of Fame, Recognized by the Canadian Country Musical Sponsors
Certification
Hold Diploma's in
1) Law and Security, Protective Services
2) Human Relations and Behavioral Skills
3) Computers and Hardware Development
Numerous training courses
Fire response
First Aid
CPR
EAD
Oxygen Therapy
Emergency / Disaster Response
Lost individual's
Interests
Enjoy reading, history, Music of many styles Safety and Security, Spending as much time as possible with my Partner, sharing her interests
Timeline
WORK EXPERIENCE: Customer Service Representatives
NTT DATA Global Delivery Services Private
11.2021 - Current
Ottawa Regional Security Supervisor: ASAP Secured
ASAP Security Services
01.2019 - 12.2021
Site Manager: Impark Parking, Ottawa, On. (Natl
Impark, National Research Counsel of Canada
01.2017 - 11.2018
Associate of Applied Science - Law And Security
Algonquin College
Associate of Science - Human Resources And Behavior Skills
Algonquin College
Associate of Science - Computers, Repairs, Routing And Wiring / WiFi
Algonquin College
No Degree - Safety, ODA, Health And Safety, MSDS Requirements
City of Ottawa, Paladin Security, On The Job
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