Rick Calzada

Provided technical support to end users, troubleshooting hardware
and software issues
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Managed and resolved help desk tickets in a timely manner, ensuring
minimal downtime for users
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Installed, configured, and maintained computer systems and
peripherals
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Collaborated with cross-functional teams to implement new
technology solutions
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Performed regular system updates and patches to ensure optimal
performance and security
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Assisted in the development of IT policies, procedures, and
documentation
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Conducted user training sessions on software applications and IT
best practices
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Maintained inventory of hardware and software assets, tracking
usage and conducting audits as needed
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Implemented data backup strategies to protect critical information
from loss or corruption
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Collaborated with vendors for procurement of IT equipment at
competitive prices while maintaining quality standards
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Responded to emergency situations such as network outages or
system failures with urgency and efficiency
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Configured network devices such as routers, switches, firewalls for
optimal performance
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Monitored network traffic patterns using tools like Wireshark to
identify potential security threats
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Implemented security measures such as firewall rules, antivirus
software updates to safeguard company's digital assets
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Assisted in the planning and execution of technology projects
including system upgrades or migrations

Responsible for performing functions associated with all manufacturing operations, including working with
engineers in set-up and calibration tasks, as well as performing rework and quality .testing related to the production
of parts, components, subassemblies, and final assemblies
Determines and may assist in developing methods and procedures to control or modify the manufacturing process
Evaluates and orders necessary equipment, tools and fixtures
Understand Peloton's process regarding receiving, processing, locating parts/product/shipments in warehouse
Meet/Exceed production standards; hitting goals and working safely at every point in the manufacturing process
Ability to collaborate and cooperate with all support groups (e.g., engineering, quality, material, maintenance) to
problem solve issues
Conduct one-on-one meetings with team members to review Key Performance Indicators
Use systems to analyze reporting and work with management team to implement solutions to close gaps
Assist in planning, prioritizing and communicating shift directives to ensure efficiency, accuracy and quality
objectives are met
Serve as Peloton product expert and brand ambassador
Understand all equipment, tools, fixtures, and devices
Conduct safety related audits and ensure site is complying with policies
Maintains team documentation such as Practical Problem Solving (PPS) forms, Job Instruction Training (JIT) forms,
standardized work instruction, Flexibility Charts, and Business Plan Execution (BPE) boards and proper
documentation
Ensures that Quality Andon are in good working order (e.g., lights, cords, boards, music, etc.)
Collaborates with Repair Associates to ensure all products are repaired in a timely manner
Performs checks for error proofing function and validation on recommended frequency
Updates and maintains Level 3 BPE information with regard to Quality
Supports ALL initiatives relating to environment and work-place Organization (WPO)/5S
Create an inclusive culture with integrity

• Elevating member experience through proactive communication channels and addressing concerns promptly while implementing feedback-driven improvements.
• Ensured compliance with all relevant regulations related to health club operations, safety standards, and employment practices.
• Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
• Communicated with clients to determine goals and performed client assessments.
• Arranged motivational exercise programs to promote healthy lifestyle choices
• Offered clients educational information and materials to help with preventive care, nutrition, body mechanics,
  fitness, stress management and ergonomics.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Assisted clients with developing reasonable diets and nutritional guidelines.
• Studied multiple programs to provide health education, wellness and fitness program development to clients.
• Resolved member and guest complaints

Consistently ensures a safe working environment during refinery construction and repair
Vigilantly maintains OSHA regulations, local, state and federal regulatory compliance issues, and any other
management related concerns
Conducted weekly safety meetings and orientations for BP Refinery
Held refresher CPR/AED trainings monthly for all Jacobs Inc
Staff on board BP Refinery
Performed Lock out/tag out procedures to disable equipment and machinery in order to help protect maintenance
employees from electrical and other hazards.

• Responded to any emergencies as instructed and with utmost efficiency.
• Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
• Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
• Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.

Materials/HAZMAT issuing and ordering: received, stored, identified and issued tools, parts and equipment used by
shop personnel
Documented, prepared and converted shop terms to the standard nomenclature
Posted changes to maintenance and HAZMAT publications
Inspected all tools and HAZMAT items for damage, usage and required maintenance
Performed tool maintenance such as minor repairs, cleaning of tools, parts, and equipment after issue or turn-in;
inventoried and replenished stock as needed
Made preliminary determination and recommendations on whether damaged tools or excess parts should be salvaged
or scrapped
Recommend the use of substitute tools or HAZMAT where designated or normally used items were unavailable;
determined that tools and equipment were functioning properly and that all necessary tests, calibrations are made
prior to the equipment being used
Conducted periodic environmental health, and safety audits for all Tool Rooms, keeping in accordance with OSHA
regulations
Planned and promoted safety programs
Maintained all applicable OSHA, EPA, and DOT standards and administrative practices
Worked with environmental, health and safety committees to promote a safe environment and work place
Completed monthly safety trainings as required by OSHA
Performed or assisted with accident investigations as needed
Insured that processes and guidelines were followed and the necessary corrective actions were taken to prevent
future incidents
Always maintained the utmost confidentiality in dealing with employee records and business information

• Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
• Participated in safety meetings by answering questions from staff members.

Worked through multiple service channels to consistently provide a high level of customer service, as defined in the
Grainger Service Promise
Expert in the use of TIMA issues, receive/turn-in, transfer, ship, replace, and repair
Inventory, audits, prepared reports, made inquires, and sent tools and IMRL gear for calibration
Within designated area, selected storage locations, store supplies by filling bins, racks, designated area with stock
comparing storage requirements
Inventoried all tool kits assign to the artisan, using TIMA to tracking lost and missing tools
Used HMMS to issue, turn-in with no labels, ordering build/break kits, make queries
HAZMAT Experienced: make in use replacement of hazardous material in use; transfer of hazardous materials in
use; transfer of hazardous material to other HDS's and to waste or other designated locations; receive new hazardous
material in to the HDS; used MRPII to order material for the HDS, locate and read all MSDS sheets for HAZMAT in
the HDS
Used MRPII Compass Contraction, Reflection, Internet Explorer, Microsoft Word, Excel, ASKERS and other
programs
Receive and make telephone calls pertaining to customer orders, pickups, status of orders and shipments
Receive customer orders and replenishment from drivers (Southeastern, UPS, FedEx, etc.), performing accurate
steps to insure all hazardous material are followed to meet all regulations for Grainger and EMD
Prepare all customer(s) paperwork and staging product(s)
Assist customers in loading product(s) in vehicles
Help customers in selecting product(s) by efficiently navigating through SAP, Grainger.com and GSA Advantage to
insure availability, compliance and pricing for government standards
Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty and
increased revenue
Work effectively with others in a team environment to accomplish all store goals
Perform filing procedures for pick tickets, reports and other documents
Receiving duties include working closely with carriers to secure product transactions, staging of customers' orders
and replenishment
Performing all tasks with little or no supervision, while applying with all shop and OSHA safety regulations
Assisted customers with a warm and professional attitude
Processed exchanges, orders, refunds and customer transactions
Assisted customers with questions
Interacted with customers through live chat
Kept records of customer complaints
Handled emails, inbound calls, and outbound calls
Booked appointments
Managed customer accounts
Assisted with technical support duties

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

Provided Field Medical Service to over 6,000 Marines and Sailors on board MCB Camp Pendleton, CA
Maintained, serviced and repaired 46 fully equipped dental units for battlefield operations
Supervised serviced and repaired 2 mobile dental vans with over $800,000 in equipment each
Managed programs and processed over $980,000 worth of medical and dental repair equipment
Repaired and rebuilt surgery and general dentistry hand pieces
Maintained and serviced clinic generator and suction pumps
Supervised 6 dental techs in all daily medical/dental operations and precise clinical procedures.

Managed Medical/Dental Common Access System (DENCAS/DENCAS REMOTE) and Command managed Pro
Scheduler
Supervised daily operations of the clinic front desk functions to include medical procedures, assigned clinic shift
personnel, phone management systems, problem solving steps involved to establish and accurately maintain patient
records, and followed guidelines set by the Health insurance Portability and Accountability Act (HIPPA)
Interface with the Clinic Director and Senior Leadership regarding DENCAS training
Communicate with 29 unit Commanders electronically and verbally to assist units with readiness goals; Identified
missed appointments and class three and four rosters; Produced monthly statistical reports; Monitored and analyzed
clinic templates, providing guidance to the clinic director and leadership on any necessary changes.

• Enhanced medical readiness by assisting in the training of personnel in various medical procedures and techniques.
• Ensured proper disposal of hazardous waste materials in accordance with environmental regulations.
• Coordinated resources for mass casualty incidents, ensuring rapid triage and treatment of injured personnel.