Richu Kuruvilla Thomas
Mississauga,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CACAO 70 Eatery
05.2023 - Current
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Supervisor
Tim Hortons
03.2023 - 06.2023
- Conducted performance reviews and provided staff with feedback and guidance.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Analyzed sales figures and identified areas for improvement.
Team Member
Tim Hortons
12.2022 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Banquet Captain
Castle Residency
01.2020 - 07.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed budgeting and invoicing for both large and small-scale events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Served meals to customers according to established guidelines.
- Inspected dishes and utensils for cleanliness.
Assistant Waiter
Hotel National Park
10.2018 - 11.2019
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Met with chef to review daily specials and menu changes.
Education
Master of Science - Hotel And Resort Management
Lambton College
Mississauga, Canada08.2024
Bachelor of Science - Bsc Catering Science And Hotel Management
Bright Institute
Kerala07.2018
Skills
- Customer-Oriented
- Inventory Control
- Schedule Management
- Project Management
Certification
AODA -
WHIM,S
SMART SERVE
OHSA
BASIC FOOD AND SAFETY
FOOD HANDLER
Timeline
Shift Supervisor
CACAO 70 Eatery
05.2023 - Current
Shift Supervisor
Tim Hortons
03.2023 - 06.2023
Team Member
Tim Hortons
12.2022 - 03.2023
Banquet Captain
Castle Residency
01.2020 - 07.2022
Assistant Waiter
Hotel National Park
10.2018 - 11.2019
Master of Science - Hotel And Resort Management
Lambton College
Bachelor of Science - Bsc Catering Science And Hotel Management
Bright Institute
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