Richsen Ricafort
Winnipeg
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Almond Nail Salon. Proven ability to enhance guest engagement and streamline operations, achieving a 20% increase in efficiency. Expertise in documentation and record keeping, complemented by patience and empathy, ensures optimal client satisfaction and relationship building.
Childcare professional with specialized experience in fostering safe and nurturing environment for children. Known for strong team collaboration and adaptability to changing needs. Skilled in child development, behavior management, and effective communication with both children and parents. Dependable and results-driven, ensuring consistent, high-quality care.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Child Care Associate
Carter Learning Centre
11.2024 - Current
- Supervised daily activities for children, ensuring a safe and engaging environment.
- Developed and implemented educational programs to enhance children's learning experiences.
- Collaborated with parents to address concerns and provide updates on child progress.
- Mentored junior staff, fostering skill development and teamwork among caregivers.
- Maintained a safe and nurturing environment for children, providing constant supervision and care.
- Utilized various teaching materials such as books, games, art projects, and music to foster a well-rounded educational experience for children.
- Established positive relationships with parents, keeping them informed on their child''s progress and addressing any concerns promptly.
- Aided in the assessment of each child''s developmental progress through regular observation and documentation.
- Enhanced children''s learning experience by incorporating fun and educational activities into daily routines.
Receptionist
Almond Nail Salon
09.2024 - 12.2024
- Managed front desk operations, ensuring efficient workflow and positive visitor experiences.
- Coordinated appointment scheduling, balancing multiple calendars for effective time management.
- Streamlined office communication by implementing digital tools for interdepartmental collaboration.
- Trained junior reception staff on customer service protocols and administrative procedures.
- Maintained accurate records of client interactions and service requests to enhance data integrity.
- Developed standard operating procedures to optimize front desk functions and improve efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Server
OEB Breakfast Co.
06.2022 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Developed strong product knowledge to recommend food and beverage pairings, increasing upsell opportunities.
Server
Old Spaghetti Factory
09.2021 - 06.2022
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed order accuracy, effectively communicating with kitchen staff to fulfill customer requests promptly.
- Trained new servers on menu items and service standards, fostering a collaborative team environment.
- Streamlined table turnover processes, enhancing dining efficiency during peak hours.
- Collaborated with team members to implement best practices for health and safety compliance in service areas.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Restaurant Hostess
Old Spaghetti Factory
03.2019 - 09.2021
- Greeted and welcomed guests, ensuring a positive first impression of dining experience.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted in maintaining cleanliness and organization of entrance and waiting areas.
- Collaborated with servers and kitchen staff to facilitate smooth guest service flow.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided accurate wait time estimates to guests, enhancing overall satisfaction levels.
- Learned menu offerings and promotions to effectively inform and guide guests on selections.
Education
University 1 - Nursing
University of Manitoba
Winnipeg06-2028
Skills
- Patience and empathy
- Hygiene and cleanliness
- Professionalism and ethics
- Documentation and record keeping
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Child development
- Child safety procedures
- Strong multitasking
- Complex Problem-solving
- Relationship building
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Child Care Associate
Carter Learning Centre
11.2024 - Current
Receptionist
Almond Nail Salon
09.2024 - 12.2024
Server
OEB Breakfast Co.
06.2022 - 07.2024
Server
Old Spaghetti Factory
09.2021 - 06.2022
Restaurant Hostess
Old Spaghetti Factory
03.2019 - 09.2021
University 1 - Nursing
University of Manitoba