RICHMUND NINSON ABEKA-AFARI
Dorval,QC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Conscientious Customer service officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service officer
Fraba Investment Ltd
03.2017 - 07.2023
- Processing orders and transactions
- Resolving issues and handling customer complaints
- Maintain active sales contacts with assigned accounts to keep communication open and capture consistent revenue
- Providing proactive customer outreach.
Snr. Sales Officer
Everpure Ghana Ltd
05.2020 - 12.2022
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members’ strength and weakness and counsel on improvement strategies
- Develop and present creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives
- Maintain active sales contacts with assigned accounts to keep communication open and capture consistent revenue
- Drive the sales and commercial growth in the territory through customer acquisition, distribution and availability of products, drive growth of all SKU’s.
Ass. Production Manager
Everpure Ghana Ltd
08.2016 - 04.2020
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand
- Managed material to meet production goals and specific customer demand
- Reviewed individual employee performance to correct issues and enhance productivity
- Issued work orders for repairs to plan maintenance of equipment and machinery
- Promote employee safety awareness based on understanding of regulatory mandates and organizational best practices
- Planned production operation while establishing priorities and sequence for manufacturing processes.
Marketing Officer
Everpure Ghana Ltd
11.2013 - 07.2016
- Ensure maximum channel visibility as well as effectively manage territories and channel partners to ensure customer satisfaction and delight
- Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job
- Attend to, follow up and resolve customer complaints
- Ensure all trucks have been scheduled and delivery team adequately informed about the day-to-day operation.
Ag. General Manager
SAMBA FOODS
09.2011 - 10.2013
- Established clear performance goals and merits for revenue, P&L, customer service and customer retention
- Built and maintained loyal, long-term customer relationships through effective account management
- Build company image by collaborating with customers, government and employees; enforcing ethical business practice
- Accomplished subsidiary objectives by establishing plans, budget and results measurements; allocating resources, reviewing progress, making mid-course corrections
- Coordinates efforts by establishing procurement, production, marketing and practices; coordinating action with corporate staff.
Administration / Marketing
SAMBA FOODS
07.2007 - 08.2011
- Maintain continually among corporate division and local work team by documenting and communicating actions, irregularities and continuing needs
- Accomplish staff results by communicating job expectation, planning, monitoring and appraising job results
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
Teacher / Bursar
Adwinie Memorial School
10.2001 - 04.2006
- Presentation of daily reports to the accountant
- Make bank transactions (deposits and withdrawals) and manage the school’s imprest
- Differentiated instructions according to student skill level
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Administered and graded class tests to evaluate student progress and comprehension.
Education
Bachelor's - Basic Education
University of Cape Coast.
Ghana10.2018
Diploma - Youth in Development Work
University of Ghana
Ghana07.2014
Skills
- Strong team player
- Sales presentation
- Interpersonal and written communication
- SOP adherence
- Very good knowledge in the use of ICT
- Public speaking
Certification
Certificate: General Management Training Course
Venture Capital Trust Fund – Ghana
2011
Certificate: Productivity Enhancement for Management improvement
Pacific Resource Exchange Centre – Japan
2010
Certificate: Financial Management Training
Venture Capital Trust Fund – Ghana
2010
Timeline
Snr. Sales Officer
Everpure Ghana Ltd
05.2020 - 12.2022
Customer Service officer
Fraba Investment Ltd
03.2017 - 07.2023
Ass. Production Manager
Everpure Ghana Ltd
08.2016 - 04.2020
Marketing Officer
Everpure Ghana Ltd
11.2013 - 07.2016
Ag. General Manager
SAMBA FOODS
09.2011 - 10.2013
Administration / Marketing
SAMBA FOODS
07.2007 - 08.2011
Teacher / Bursar
Adwinie Memorial School
10.2001 - 04.2006
Bachelor's - Basic Education
University of Cape Coast.
Diploma - Youth in Development Work
University of Ghana
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