Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Richmond Gandaa

Summary

Professional with strong background in sales and customer service, equipped to drive revenue growth and enhance client satisfaction. Skilled in relationship building, problem-solving, and strategic planning. Known for adaptability in dynamic environments and fostering teamwork to achieve goals. Reliable, results-driven, and adept at aligning with evolving business needs.

Overview

8
8
years of professional experience

Work History

Account Manager

Portia Promotions
04.2025 - Current
  • Managed client accounts by providing timely support and issue resolution.
  • Developed strong relationships with clients to understand their needs and preferences.
  • Collaborated with marketing teams to create tailored promotional materials for clients.
  • Assisted in preparing presentations highlighting product offerings and campaign results.
  • Consistently acquired weekly sales target of 10-15 New client acquisition, side by side my account duties.
  • Maintained CRM system updates to track client interactions and project progress.

Sales and Customer Support Manager

Bank of Montreal
11.2024 - 04.2025
  • Collaborated with cross-functional teams to provide comprehensive solutions for clients, resulting in increased client satisfaction rates.
  • Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
  • Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
  • Streamlined communication channels for improved customer service response times and overall efficiency.
  • Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.

Sales Manager

Lidl
05.2021 - 09.2025
  • Developed and implemented strategies to enhance customer engagement and retention.
  • Trained team members on product knowledge and sales techniques to improve performance.
  • Managed daily operations of sales floor, ensuring optimal product placement and inventory control.
  • Analyzed market trends to identify opportunities for growth and competitive advantage.
  • Increased territory sales by developing and implementing effective sales strategies.

Licensed Insurance Sales Consultant

Millennium Insurance Company Limited
02.2018 - 07.2020
  • Developed customized insurance plans to meet client needs and enhance satisfaction.
  • Conducted thorough policy reviews to identify coverage gaps and recommend solutions.
  • Educated clients on various insurance products, ensuring informed decision-making.
  • Streamlined application processes, reducing turnaround time and improving client experience.
  • Managed client relationships, fostering trust and loyalty through consistent follow-ups.
  • Developed sales leads from networking, referrals and target marketing campaigns

Education

Bachelor of Science - Business Management

Wisconsin International University
Accra , Ghana
03-2021

High School Diploma -

Seven Great Princes Academy
Accra Ghana
03-2014

Skills

  • Sales development
  • Customer relationship management (CRM)
  • Upselling
  • Client acquisition
  • Sales expertise
  • Lead prospecting

Languages

French
Professional Working
English
Native or Bilingual

Timeline

Account Manager

Portia Promotions
04.2025 - Current

Sales and Customer Support Manager

Bank of Montreal
11.2024 - 04.2025

Sales Manager

Lidl
05.2021 - 09.2025

Licensed Insurance Sales Consultant

Millennium Insurance Company Limited
02.2018 - 07.2020

Bachelor of Science - Business Management

Wisconsin International University

High School Diploma -

Seven Great Princes Academy

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Richmond Gandaa