Richlove Amankwaah
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Program Coordinator's Assistant
Reel Medics in Motion
Toronto, Ontario
01.2022 - Current
- Facilitated team schedules and managed call-ins for efficient departmental operations
- Verified and assigned shifts, recorded reasons for no shows, and liaised with management for conflict resolution.
- Provided administrative support for the Program Coordinator's daily operations.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Scheduled and developed program activities in accordance with program needs.
- Handled incoming calls and directed callers to appropriate department or employee.
- Conducted research and engaged in collaborative grant development efforts to support program needs and innovations.
- Scheduled appointments for Program Coordinator with potential partners or sponsors.
- Provided technical assistance to staff involved in implementation of programs activities.
- Ensured compliance with applicable laws, regulations, and ethical standards when conducting research activities as part of the programs.
Quality Management Coordinator Intern
Holland Christian Homes
Brampton, Ontario
05.2023 - 09.2023
- Utilized analytical and program management skills for effective healthcare program planning and execution.
- Documented all changes made within the QMS system following an approved change request procedure.
- Provided technical support and guidance on quality issues to production team members.
- Analyzed cost data associated with rework or scrap due to poor product quality.
- Planned work assignments according to worker performance, machine capacity or anticipated delays.
- Collaborated with management teams to develop process improvements aimed at enhancing overall product quality.
- Established criteria for evaluating suppliers' performance against established standards.
- Developed quality control procedures to ensure product compliance with established standards.
Virtual Covid Tester and Administrative - Telehealth
Switch Health Head Office
Mississauga, Ontario
01.2021 - 01.2022
- Provided virtual instruction for specimen collection, managed client communication, and maintained electronic databases.
Customer Service Representative
Metal Supermarket Head Office
Mississauga, Ontario
01.2019 - 01.2022
- Delivered superior customer service, managed orders, and contributed to achieving sales targets.
- Developed strong customer relationships to encourage repeat business.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Commerce Healthcare Management -
Humber College
01-2024
Practical Nursing-Diploma -
Georgian College
01.2019
Skills
- Document Control
- Budget Planning
- Meeting Facilitation
- Promotional Planning
- Program Management
- Office Administration
- Program Optimization
- Strategic Planning
- Standard Operating Procedures
- Resource Management
- Project Coordination
- Project Management
- Data Management Familiarity
- Financial Administration
- Facility Management
Awards And Acknowledgements
- Dean's List, Summer 2021, Humber Institute of Technology and Advanced Learning
- Advanced Microsoft Office Skills, experience with data analysis and Meditech.
- Data governance, Data quality, Data Analysis, SQL, Project management
- WHISMS/Infection control safety training.
- Healthcare IT Support Specialization - Coursera Certificate (In Progress)
- Google Data Analytics Professional Certificate (In Progress)
- Medical Terminology
Highlights And Qualifications
- Customer Service & Communication: Demonstrated excellent customer service and communication skills recognized by healthcare professionals and professors.
- Documentation & Organization: Strong documentation, data entry, and reporting abilities with meticulous attention to detail.
- Administration & Time Management: Proficient in administration, organizational planning, and managing multiple responsibilities in a fast-paced environment.
- Interdisciplinary Collaboration: Effective collaboration within interdisciplinary teams to provide comprehensive client care.
- Language Proficiency: Excellent command of English language for oral and written communication; bilingual in English and Twi.
- Technical Skills: Proficiency in Microsoft Office applications, Meditech, SQL, Pointclickcare and experience with data analysis.
- Leadership: Demonstrated ability to provide effective leadership in healthcare clinical practice and education.
Timeline
Quality Management Coordinator Intern
Holland Christian Homes
05.2023 - 09.2023
Program Coordinator's Assistant
Reel Medics in Motion
01.2022 - Current
Virtual Covid Tester and Administrative - Telehealth
Switch Health Head Office
01.2021 - 01.2022
Customer Service Representative
Metal Supermarket Head Office
01.2019 - 01.2022
Bachelor of Commerce Healthcare Management -
Humber College
Practical Nursing-Diploma -
Georgian College
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