Summary
Overview
Work History
Education
Skills
Timeline
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ELSA BINU

East York

Summary

Dynamic customer service professional with a proven track record at EDAC, enhancing client satisfaction through active listening and critical thinking. Skilled in inventory management and data entry, I effectively resolved complaints, contributing to increased customer loyalty and streamlined operations. Committed to delivering exceptional service and fostering strong client relationships.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Purchasing Agent

EDAC
08.2024 - 03.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Warehouse Worker

H.A Kidd
05.2024 - 08.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Customer Service Representative

Carry Telecom
12.2021 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Business Accountancy

Fleming College
Toronto, ON
12-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Microsoft outlook
  • Order tracking
  • Inventory management

Timeline

Customer Service Representative/Purchasing Agent

EDAC
08.2024 - 03.2025

Warehouse Worker

H.A Kidd
05.2024 - 08.2024

Customer Service Representative

Carry Telecom
12.2021 - 03.2024

Business Accountancy

Fleming College

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ELSA BINU