Richill Mukwah
Summary
Dedicated customer service representative with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results.
Overview
10
10
years of professional experience
Work History
Bartender Shift Manager
State and Main
09.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Server
Cactus Club Café
09.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Subprime Finance and Leasing Manager
Devon Chrysler
11.2019 - 06.2021
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
Server
Red Robin
06.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
Earls
11.2019 - 05.2020
- Preparing alcoholic or non-alcoholic beverages for bar and patrons.
- Interacting with customers, taking orders and serving snacks and drinks.
- Assessing bar customers’ needs and preferences and making recommendations.
- Check customers’ identification and confirm it meets legal drinking age.
- Restock and replenish bar inventory and supplies.
- Stay guest focused and nurture an excellent guest experience.
- Comply with all food and beverage regulations.
Automotive Sales
Great West Chrysler
05.2017 - 10.2019
- Ensured compliance with all applicable laws and regulations related to automotive sales transactions while maintaining strict confidentiality of client information.
- Attended industry conferences and training events to stay current on best practices for automotive sales professionals.
- Participated in industry trade shows, networking events, and professional development opportunities to continually refine knowledge and skills in the automotive sales field.
- Managed the processing of automotive sales paperwork, ensuring accuracy and compliance with regulations.
- Achieved top-ranking status among peers through consistent high-performance results, demonstrating a strong commitment to personal growth and professional development within the automotive sales industry.
- Assisted in achieving sales targets by conducting research on prospective clients and identifying new business opportunities.
- Organized training sessions on product knowledge and selling techniques, empowering the sales team to surpass targets consistently.
Bra Specialist
Victoria Secret
07.2015 - 02.2017
- Finding her the right fit on the floor whiles asking lifestyle questions in order to get her into the right fit and the right bra she deserves to have.
- Also inviting her to the fitting room to try on our newest bras or bras that would be as comfortable as possible for her to wear.
- Whilst maintaining Brand standards and making sure the floor looks clean for the next approaching customer.
Education
Medical Office Assistant/Health with Unit Clerk Coordinator Diploma -
Academy of Learning Career College
High School Diploma -
Jasper Place High School
Skills
- Customer relations
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Proserve Certificate
- Virgin Radio shoutout for outstanding service
- Certified in CPR and First aid
- Data Entry
- Well versed in CRM
- Excellent in Microsoft Office suite
- Top 5 Sales Specialist at FCA
- Victoria’s Secret Angel of the year (Top three sales specialist)
- Maintained HONOURS in MEDICAL OFFICE ASSISTANT (MOA) diploma course.
Languages
English
Full Professional
French
Limited Working
Timeline
Bartender Shift Manager
State and Main
09.2024 - Current
Server
Cactus Club Café
09.2021 - 09.2024
Server/Bartender
Earls
11.2019 - 05.2020
Subprime Finance and Leasing Manager
Devon Chrysler
11.2019 - 06.2021
Server
Red Robin
06.2018 - 12.2020
Automotive Sales
Great West Chrysler
05.2017 - 10.2019
Bra Specialist
Victoria Secret
07.2015 - 02.2017
High School Diploma -
Jasper Place High School
Medical Office Assistant/Health with Unit Clerk Coordinator Diploma -
Academy of Learning Career College
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