RICHIE SETH MURATHOTI
Toronto,ON
Summary
Motivated professional with ten years of experience offering office support in administrative industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Proven ability in developing and leading operations and compliance teams, implementing and overseeing special operations directed to drive portfolio growth, improve work flow efficiency, maintaining ethical adherence standards and regulatory compliance enterprise wide.
Overview
12
12
years of professional experience
Work History
CAP Team Associate
Amazon Development Center
Hyderabad, Telangana
07.2022 - 12.2023
- Developed training materials for new staff members related to CAP Team functions.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Responded to customer emails with accurate product and service information.
- Monitored performance metrics to ensure goals were being met in a timely manner.
- Identified opportunities for improving efficiency within team operations.
- Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
Administrative Officer
Re Gent Trust
Bangalore, India
03.2020 - 06.2022
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Monitored office inventory to maintain supply levels.
Team Leader
Onion Credit Pvt Ltd
Hyderabad, Telangana
03.2019 - 01.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Team Leader
Finnovation Tech soltions Pvt Ltd
Bangalore, Karnataka
07.2017 - 03.2019
- Worked closely with human resources to support employee management and organizational planning.
- Assessed company operations for compliance with safety standards.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Fostered positive employee relationships through communication, training and development coaching.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Facilitated communication between cross-functional teams within the organization.
Operations Executive
Home Credit India Finance Pvt Ltd
Bangalore, Karnataka
08.2016 - 08.2017
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Trained new employees on operational procedures and protocols.
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Reviewed operations performance reports to drive improvements.
Administrative Officer
Grace Children Home and Charitable Trust
Bangalore, Karnataka
03.2012 - 07.2016
- Provided technical assistance to team members regarding processes and procedures.
- Assisted with the development of long-term strategic business plans incorporating budgetary objectives.
- Provided guidance on fiscal planning issues related to new projects or initiatives.
- Drafted proposals for potential funding sources as needed by the organization.
- Compiled and reviewed procurement data to make effective projections.
- Created agendas for meetings and distributed them to participants in a timely manner.
- Researched potential venues for company events or training sessions.
Education
BBA - Business Administration
Shivaji University
Kolhapur, Maharastra05.2012
Board of Intermediate Education - Mathematics, Physics And Chemistry
Vikas Junior College
Tirupati, Andhra Pradesh03.2007
Secondary School Certificate -
John's High School
Jammalamadugu, Andhra Pradesh03.2005
Skills
- Customer Service
- Report Generation
- Records Updating
- Flexibility and multi tasking ability
- Mentoring and Training
- Interpersonal skills
- Time Management
- Teamwork and Collaboration
- Adaptive Team Player and Quick learner
- Organizational Skills
Timeline
CAP Team Associate
Amazon Development Center
07.2022 - 12.2023
Administrative Officer
Re Gent Trust
03.2020 - 06.2022
Team Leader
Onion Credit Pvt Ltd
03.2019 - 01.2020
Team Leader
Finnovation Tech soltions Pvt Ltd
07.2017 - 03.2019
Operations Executive
Home Credit India Finance Pvt Ltd
08.2016 - 08.2017
Administrative Officer
Grace Children Home and Charitable Trust
03.2012 - 07.2016
BBA - Business Administration
Shivaji University
Board of Intermediate Education - Mathematics, Physics And Chemistry
Vikas Junior College
Secondary School Certificate -
John's High School
Similar Profiles
Ayesha KhanAyesha Khan
HR Assistant at Employee Resource Center at Amazon Development Center Private Ltd IndiaHR Assistant at Employee Resource Center at Amazon Development Center Private Ltd India
Bharath ArrojuBharath Arroju
Specialist Customer Service Representative at Amazon Development CenterSpecialist Customer Service Representative at Amazon Development Center
ASHOK KUMAR HASHOK KUMAR H
Support Engineer IV at Amazon Development CenterSupport Engineer IV at Amazon Development Center
JUVERIYA SHAIKHJUVERIYA SHAIKH
Customer Service Associate at Amazon Development CenterCustomer Service Associate at Amazon Development Center
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar