Richie Seth Murathoti
Toronto,Ontario
Summary
Dynamic Business Analyst with a proven track record at Finnovation Tech Solutions Pvt Ltd, enhancing data-driven decision-making and optimizing business processes. Skilled in Tableau and project management, excelled in fostering stakeholder collaboration and driving continuous innovation. Achieved significant improvements in operational efficiency and customer satisfaction through effective leadership and analytical expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
Finnovation Tech Solutions Pvt Ltd
08.2016 - 07.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Scrum Master
Home Credit Pvt.Ltd.
03.2016 - 07.2019
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Led sprint reviews and planning meetings to promote full team engagement.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
Operations Lead
Bharati Airtel Limited
10.2014 - 02.2016
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supervised team of 20 staff members.
Education
BBA - Business Administration
Shivaji University
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Customer Needs Assessment
- Web-based reporting tools
- Workflow Analysis
- KPI Tracking
- Quality Assurance
- Operations Management
- CRM Systems
- Release planning
- Tableau Expertise
Accomplishments
- Spearheaded the analysis, design, and implementation of a new CRM system, resulting in a 25% increase in team efficiency and a 20% reduction in processing time.
- Awarded "Outstanding Performance" for delivering critical insights during a major organizational transformation, contributing to a successful realignment of business strategy
- Led team to meet 95% of SLAs by streamlining business processes and identifying areas for improvement.
- Successfully facilitated daily stand-ups, sprint planning, and retrospectives for multiple cross-functional teams, ensuring adherence to Agile principles and promoting continuous improvement.
- Proactively identified and mitigated risks through regular backlog refinement and stakeholder engagement, reducing project delays by 40%.
- Recognized with "Leadership Excellence Award": Honored for exemplary leadership in guiding cross-functional teams through complex projects.
Languages
English
Full Professional
Certification
- CBAP - Certified Business Analysis Professional
- CSM - Certified Scrum Master
- Lean Six Sigma Black Belt Professional
Timeline
Business Analyst
Finnovation Tech Solutions Pvt Ltd
08.2016 - 07.2024
Scrum Master
Home Credit Pvt.Ltd.
03.2016 - 07.2019
Operations Lead
Bharati Airtel Limited
10.2014 - 02.2016
BBA - Business Administration
Shivaji University
Similar Profiles
Satish BSatish B
Associate Project Manager at Finnovation Tech Solutions Pvt LtdAssociate Project Manager at Finnovation Tech Solutions Pvt Ltd
Rahul SharmaRahul Sharma
Senior Software Engineer at Finnovation Tech Solutions Pvt. Ltd. (Kreditbee)Senior Software Engineer at Finnovation Tech Solutions Pvt. Ltd. (Kreditbee)
Naveen MandapatiNaveen Mandapati
Strategy manager at Finnovation tech solutions pvt ltdStrategy manager at Finnovation tech solutions pvt ltd
Ailie RotaAilie Rota
Lifeguard/Swim Instructor at City of Toronto, Parks and RecreationLifeguard/Swim Instructor at City of Toronto, Parks and Recreation
UMAR ABDULAHIUMAR ABDULAHI
Information Officer at Elections CanadaInformation Officer at Elections Canada