Richie Cheng

• Conducting Road test for level 5 & 7 examinees
• Road Test Set ups for examinees
• Administrating Vision Test for license restrictions
• Renewing Driver Licenses & BCID, altering client profile information
• Receiving payments for services required

• Generated Claims with ICBC Glass Web Express, took specified guideline photos to submit for approval, communicated with Provincial Glass Department to troubleshoot claim creation and request for OEM parts & labour
• Generated Claims w/ third private party insurance companies, arranged and schedule appointments with clients.
• Repaired & Replaced automotive glass, calibrating vehicle windshields to OEM specifications, vehicle troubleshooting.
• Mentored and trained apprentices in obtaining ITA & ARA Certification
• Managed sales/service operations with $2.1M in annual revenue
• Managed relationships with top three rental car companies which resulted in an increase of 30% in vehicle job replacements
• Sourced wholesale auto glass manufacturers overseas to eliminate costs locally and increased profit margins by 25-30%

Dissembled damaged parts off vehicles, prepped parts/vehicles for painting, installed new or repaired parts to OEM specifications and detailed vehicles for delivery (100 + Different type of Models & Makes)

• Provided complete and accurate written cost estimates for labor and parts
• Took required photos to submit to ICBC Claims Department for approval

• Guided clients through the sales process - performing vehicle demonstrations, price negotiation, providing options for lease or finance and vehicle delivery
• Managed an inventory of 70+ used vehicles to ensure inspections and repairs are completed for demonstration and delivery
• Coordinated and scheduled lot staff to ensure daily tasks were completed