Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trainer
Chick fil a
Seal Beach
02.2020 - Current
Provide excellent customer service by greeting and assisting customers in a friendly and professional manner.
Take customer orders accurately and efficiently, ensuring attention to special requests and dietary restrictions.
Operate the cash register, handle cash transactions, and process payments accurately.
Maintain a clean and organized work environment, including the dining area, kitchen, and service counter.
Prepare and assemble food orders according to Chick-fil-A's standards and recipes, ensuring quality and presentation.
Follow all food safety and hygiene procedures, including proper handling and storage of ingredients and equipment.
Monitor and maintain stock levels of food, beverages, and supplies, promptly notifying the supervisor when items need to be replenished.
Collaborate with team members to ensure smooth operations and timely delivery of orders during peak hours.
Adhere to Chick-fil-A's policies and guidelines, including dress code, punctuality, and attendance.
Assist in training new team members and provide guidance to ensure consistent service and adherence to company standards.
Handle customer inquiries, concerns, and complaints professionally, resolving issues to the customer's satisfaction or escalating them to a supervisor when necessary.
Retail Associate
Toes on the Nose
Huntington Beach
03.2022 - 08.2022
In a retail setting, you potentially have opportunities to interact with customers who are enthusiastic about the brand and its products.
You may have the chance to help customers find the right clothing and accessories, answer their questions, and provide a positive shopping experience.
Working at Toes on the Nose also involves tasks related to inventory management, visual merchandising, and general store operations.
Each day, you'll be involved in activities such as restocking shelves, organizing displays, processing transactions, and greeting guests. In a retail setting, you potentially have opportunities to interact with customers who are enthusiastic about the brand and its products.
You may have the chance to help customers find the right clothing and accessories, answer their questions, and provide a positive shopping experience.
Working at Toes on the Nose also involves tasks related to inventory management, visual merchandising, and general store operations.
Each day, you'll be involved in activities such as restocking shelves, organizing displays, processing transactions, and greeting guests.
Server/Barback
Michael's Sports Pub
Westminster
09.2021 - 07.2022
Serving at a bar can provide you with a range of valuable skills that are applicable in various professional and personal contexts
Here are some skills you can gain from working as a server at a bar: Customer Service: Serving in a bar requires exceptional customer service skills
You learn how to interact with diverse customers, handle their requests, and address any concerns or complaints professionally and courteously
This skill can be valuable in any role that involves interacting with the public
Effective communication is essential when taking orders, conveying information about menu items, and collaborating with team members
As a server, you develop strong verbal communication skills, including active listening, clarity, and the ability to convey information accurately and concisely
The bar environment can be fast-paced and demanding
You'll learn to juggle multiple tasks simultaneously, such as taking orders, serving drinks, processing payments, and addressing customer needs
This skill enhances your ability to prioritize, stay organized, and work efficiently in high-pressure situations
Bars can present unexpected challenges, such as handling difficult customers, resolving conflicts, or addressing issues with orders or payments
Serving at a bar hones your problem-solving skills as you learn to think quickly, make effective decisions, and find solutions to ensure customer satisfaction
Accuracy and attention to detail are crucial when taking orders and processing payments
You develop the ability to remember specific requests, note dietary restrictions, and handle transactions accurately
This skill translates well into roles that require precision and meticulousness
You learn to work as part of a team, communicate with colleagues, and support each other to ensure smooth operations and exceptional service
Handling multiple tasks, managing customer expectations, and maintaining composure during busy periods helps develop your stress management skills
You learn to stay calm under pressure and effectively manage stress, which is valuable in many professional and personal situations
Bars often have peak hours when the workload intensifies
Learning to manage your time efficiently and prioritize tasks helps you become more productive and meet customer expectations.
Bars can be dynamic environments with changing customer demands, and unexpected situations.
As a server, you learn to adapt quickly to different scenarios, adjust to varying workloads, and handle unexpected challenges.
This adaptability is a valuable skill in today's rapidly changing work landscape.
Team Member
Togo's Sandwiches
Cypress
08.2018 - 02.2020
Working at Togo's Sandwiches can be an enjoyable and dynamic experience
Here's what it's generally like to work at Togo's: Friendly and Fast-Paced Environment: Togo's is often a bustling place, especially during peak hours
Interacting with customers is a significant part of working at Togo's
You'll take orders, prepare sandwiches, and ensure that customers receive prompt service
Providing excellent customer service by being attentive, helpful, and friendly is key to creating a positive experience for customers
You'll work with a variety of fresh ingredients, including bread, meats, cheeses, and vegetables, to create custom-made sandwiches according to customer preferences
Attention to detail and following recipes accurately are important in maintaining Togo's quality standards
You'll work alongside fellow team members, from cashiers to sandwich makers, to ensure smooth operations
Teamwork involves effective communication, coordinating tasks, and supporting each other during busy periods