Richelly Costa
Calgary,AB
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Commercial Assistant
AMJ Campbell Van Lines
05.2023 - Current
- Supported sales representatives by preparing accurate quotes, proposals, and presentations tailored to prospective clients'' needs.
- Maintained positive client relationships through regular communication and excellent customer service.
- Organized internal meetings and events that facilitated effective communication among team members and management.
- Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
- Assisted in preparation of financial reports by collecting data, analyzing results, and presenting findings to senior management.
- Created, edited and forwarded spreadsheets and documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Answered high volume of phone calls and email inquiries.
Quality Assistant
Megatech Industries AG · Contract Full-time
12.2021 - 12.2022
- Developed customized training materials for new Quality Assistants, improving onboarding efficiency and overall team performance.
- Conducted audits for compliance with industry regulations, ensuring consistent product safety and performance.
- Served as a key point of contact for suppliers, addressing any concerns or discrepancies in material quality while fostering strong working relationships with external partners.
- Streamlined reporting processes for increased efficiency in sharing key findings from quality control efforts with relevant stakeholders.
Cafeteria Worker
Meia Lua Croissanteria · Contract Full-time
01.2018 - 01.2020
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
Kindergarten Teacher
CMEI · Estágio
01.2018 - 09.2019
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Promoted learning through play with engaging activities, games and lessons.
Education
High School Diploma -
FLOCA
Natal Brazil12.2012
Skills
- Time management skills
- Microsoft sofware
- Administrative support experience
- Supply Chain Understanding
- Customer Service
- Attention to Detail
Languages
English
Professional Working
Portuguese
Full Professional
Timeline
Commercial Assistant
AMJ Campbell Van Lines
05.2023 - Current
Quality Assistant
Megatech Industries AG · Contract Full-time
12.2021 - 12.2022
Cafeteria Worker
Meia Lua Croissanteria · Contract Full-time
01.2018 - 01.2020
Kindergarten Teacher
CMEI · Estágio
01.2018 - 09.2019
High School Diploma -
FLOCA
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