Richelle Ng

- Lead the activities of a project team, supporting the successful delivery of high quality projects (on-time, within budget and scope)
- Be able to define a project without assistance of the Project Delivery Manager or Sponsor
- Become proficient in ZEPEI’s software offering and ultimately in how its clients leverage the software to support their business processes
- Lead resolution of key issues and risks while ensuring timely reporting to the Project Delivery Manager and Project Sponsor
- Be able to develop Statement of Work (SOW) without assistance of the Project Delivery Manager or Sponsor
- Lead process improvement activities that significantly improve delivery of projects without assistance from Project Delivery Manager or Project Sponsor
- Manage and mentor other project coordinators in the delivery of high quality projects and solutions that meet business needs
- Be able to structure and breakdown a complex business problem or requirement with minimal assistance from Project Delivery Manager or Sponsor
- Help interpret requirements such that project and delivery teams are able to provide work breakdowns and reliable estimates
- Apply project management methodologies during all phases of the project cycle with responsibilities including project design, scope management, quality and performance reporting
- Effectively manage timelines/project schedule and project milestones and ensure consistency in reporting on projects
- Communicate technical details with the project team and serve as a liaison between the management and the project teams
- Measure project performance using appropriate tools and techniques
- Seek up front allocation of resources from resources managers in your department and from those outside of your department
- Collaborate with other Project Coordinators, PMs, Sponsors and resource managers to resolve any resource or priority conflicts

- Participate actively in project proposals and budgeting
- Review project setup information in Billquick (budgets, assignees, activities, etc.), provide feedback and make changes if required
- Prepare budget related activities and deliverable schedules for awarded projects and review this information with Project Manager prior to project execution
- Coordinate activities with project team members and ensure compliance with project schedule and budgetary limits
- Schedule and participate internal group meetings & meetings with client
- Provide engineering, design and administrative supports
- Submit deliverables using SharePoint or External PPM
- Provide support in preparation of change notices and project reports for management and clients
- Verify subcontractor’s payments, monitor accounts payable issues, and prepare corrections and billing adjustments to Accounting Department
- Track and organize project information in order to ensure accurate records for internal and external audit
- Work with HR, execute “Onboarding procedures” for new hired employees /contractors

- Gather project requirements from Sales information, customer documents and correspondence, other sources as applicable.
- Create load list (project designs) and other documents to define projects.
- Gather information and work with AST department to ensure proper sequence of operations it obtained.
Follow all procedures to fulfill project requirements including filling out checklists to ensure a high quality of projects.
- Review all client facing documents being sent to the customer for accuracy and completeness.
- Conduct project management duties and ensure submittals and products are delivered on-time.
- Monitor deviations from the original scope of work and issue written change orders, as necessary.
- Keep customers informed of the status of their projects, and what we require from them.
- Maintain accurate project records, documentations, and internal/external correspondences with the client in the internal company database, which may be used to facilitate future customer support.