Richard (rick) Stephan
Courtenay,BC
Summary
Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dispatcher
Commissionaires
Victoria, British Columbia
04.2013 - Current
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Received and dispatched calls for emergency services.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Maintained logs of all incoming calls and assigned tasks.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Identified locations and needs of callers to accurately send assistance.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Kept detailed and updated records of calls in physical and electronic databases.
- Utilized various software systems to facilitate movement, planning and scheduling.
Fish Processor
omega
Port Alice, British Columbia
03.1998 - 06.2007
- Stocked shelves with packaged goods ready for shipping or sale.
- Maintained cleanliness of work area and equipment in compliance with health regulations.
- Followed safety protocols while handling sharp tools or knives during the filleting process.
- Adapted quickly when changes were made within the production process.
- Operated filleting machines to cut, trim and shape fish into desired sizes and shapes.
- Packaged finished products in accordance with customer requirements.
- Coordinated freezer product loading and unloading, bagging and stowing.
- Sorted different types, sizes, species and colors of fish into correct carts and moved carts to outbound processing area.
Education
High School Diploma -
Georges P. Vanier Secondary
Courtenay, BC01-1990
Skills
- Database Management
- Data Entry
- Updating logs
- Route Planning
- Dispatch Coordination
- Monitoring field personnel
Certification
- certificate for passing CPIC course
- licensed security guard
Languages
German
Limited
Timeline
Dispatcher
Commissionaires
04.2013 - Current
Fish Processor
omega
03.1998 - 06.2007
High School Diploma -
Georges P. Vanier Secondary
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