Richard Renz Talavera
San Lorenzo
Summary
Experienced Supervisor with a background in patient care coordination. Adept at optimizing patient flow and satisfaction. Proficient in managing patient schedules and facilitating effective communication between healthcare providers and patients. Demonstrates exceptional ability in handling administrative duties and addressing patient inquiries with empathy and efficiency. Skilled in team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Known for fostering productive work environments and consistently achieving set goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator II
Stanford Healthcare Orthopaedic Surgery
08.2019 - Current
- Ambulatory Leadership Member Council
- PCC Ladder Task Force Member
- Assisting the provider with Injection protocol
- Ordering in Lawson and Office Depot for Medical Supplies
- Acquiring Authorization for Advance Radiology
- Processing Disability Paperwork
- Quality Control rounds
- Prepping for Pharmacy Inspections
- Oversight of clinic flow
- Resource to all staff
- Master Scheduler
- Ensuring the efficiency of CRM and Patient messages
- Registration process for front and back office
- New Patient Coordinator
- EPIC support/trainer
- Patient care 'CI-CARE'
- Epic Super user
- IT supports for EPIC/Computer problem and software
- Ensuring the efficiency of Telephone Encounter and Patient message
- Epic back office for POC orders, patient visit navigation and CC navigation
- Epic front office for registering, and checking patients in and out
- Collection of Co-payments as needed
- Preparing Exam room for the physicians
- Rooming/ Vital Signs/ EMG/ Ultrasound and ensuring patient’s comfort
- Ensuring the Efficiency and flow of the front and back office/Patient locator
- Medical Front and Back Office Support providing Physician support and patient care
- Enrolling patients for MY Health
- VMI
- Jabber for great communication throughout the clinic
- Screening patient for Tobacco Use and documenting
- COVID-19 Awareness and Screening/Masking as needed
- Cast removal and DME dispense
Care Coordinator
Accountable Care Division/ACCT/ University Healthcare Alliance
03.2019 - 08.2019
- Taking care of the Managed care patient
- Creating referral for patients particularly for DME and Home health
- Following up with patient with their needs
- Preventing patient going back to the ER or getting Readmitted
- Doing Post Discharged call once got discharged
- Updating tracker for Data accuracy
- Attending Inpatient rounds
- Communicating with Health plans and PCP to make sure patient needs will meet
- Scheduling Palliative Consult
- Master Scheduler for the department
- Created workflow for the department
- Epic Support/ Trainer
- Coordinating care and follow up appointment with PCP and Specialist
- Epic Super User of the Department
- Processing referral and placing the right CPT code
- IT supports on computer software and hardware
- Scanning and Indexing patient document to EPIC
Medical Assistant- Infectious Disease/ Internal Medicine
Associated Internal Medicine/ Stanford Healthcare
11.2015 - 03.2019
- New Provider Elbow support for Epic
- New Patient Coordinator for Infectious Disease
- Registration process for front and back office
- EPIC support/trainer
- Enterprise Patient Statement Project Support/Clinic Coordinator
- Patients Service Representative Consultant
- Patients Service Representative Educator/Advocate
- Patient care 'CI-CARE'
- Epic Super user
- IT supports for EPIC/Computer problem and software
- Wound Care
- Downloading/Preparing patient Glucose Meter and insulin pump for the physician
- Administering Injection
- Ensuring the efficiency of Telephone Encounter and Patient message
- Epic back office for POC orders, patient visit navigation and CC navigation
- Epic front office for registering patients, setting up appointments and follow up
- Preparing Exam room for the physicians
- Preparing Patient Immunization
- Rooming/Taking Vital Signs of the patient and ensuring patient’s comfort
- Ensuring the Efficiency, Cleanliness and flow of the front and back office
- Medical Front and Back Office Support providing Physician support and patient care
Medical Assistant Float
University Healthcare Alliance/Stanford Healthcare
02.2015 - 11.2015
- Patient care 'CI-CARE'
- Supervisor Assistant for Model Clinic
- Ensuring the efficiency of Telephone Encounter and Patient message
- Epic back office for POC orders, patient visit navigation and CC navigation
- Epic front office for registering patients, setting up appointments and follow up
- Administering Injection
- Preparing Exam room for the physicians
- Preparing Patient Immunization
- Rooming/Taking Vital Signs of the patient and ensuring patient’s comfort
- Ensuring the Efficiency, Cleanliness and flow of the front and back office
- Medical Front and Back Office Support providing Physician support and patient care
Lead Medical Assistant /Supervisor
West Coast Medicine and Cardiology- Rajesh Sam Suri MD
01.2013 - 01.2015
- Revised all office forms to ensure accuracy and improve data collection
- Checking Inventory and Ordering Supplies
- Ensuring the Efficiency, Cleanliness and flow of the back office
- Administering Injections
- Using Practice Fusion Software for Registering patients, setting up appointments and follow up
- EKG’s, Stress Test, Pacemaker Check, ECP, Bone Density
- Rooming/Taking Vital Signs of the patient and ensuring patient’s comfort
- Preparing Exam room for the physician
Medical Assistant- Externship/Volunteer
Rhodora Dela Cruz Pediatrics Clinic
08.2012 - 01.2013
- Medical Front and Back Office Support providing Physician support and patient care
- Registered patients, set up appointments and follow up
- Administering Injections
- Prepared patient’s immunization records using CAIR program
- Maintained patient charts and database using Office Ally
- Rooming/Taking Vital Signs of the patient and ensuring patient’s comfort (keep tense consistent)
- Assisted the doctor with patient care as needed
Education
Bachelor of Science - Technical Management Concentrating in Health Care
DeVry University
Newark, CAAssociate in Applied Science Degree - Medical Assisting
Heald College
Milpitas, CAAssociate of Arts -
Truckee Meadows Community College
Reno, NVSkills
- Ambulatory Leadership Council Member
- Systematically Organized
- Effective Communication Skills
- Detail-Oriented Data Management
- Inventory Management
- Proficient in Tagalog
- Quality Control Management
- Analytical Problem Solving
- Health Communication Strategy
- Knowledge of HIPAA Regulations
- Analytical Thinking Skills
- Effective Organizational Skills
- Patient Support Services
- Experienced in Insurance Eligibility Verification
- Clerical Management
- Policy Adherence
- Strategic Development
- Healthcare Management
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Increased quality of care by developing new workflow and assessment methods.
Awards
Certificate of Appreciation: Exceptional Job Performance, 09/12/16
Patient Safety Star Awards, 03/11/25
Certification
- Basic Life Support Certification (BLS)
Languages
English
Timeline
Patient Care Coordinator II
Stanford Healthcare Orthopaedic Surgery
08.2019 - Current
Care Coordinator
Accountable Care Division/ACCT/ University Healthcare Alliance
03.2019 - 08.2019
Medical Assistant- Infectious Disease/ Internal Medicine
Associated Internal Medicine/ Stanford Healthcare
11.2015 - 03.2019
Medical Assistant Float
University Healthcare Alliance/Stanford Healthcare
02.2015 - 11.2015
Lead Medical Assistant /Supervisor
West Coast Medicine and Cardiology- Rajesh Sam Suri MD
01.2013 - 01.2015
Medical Assistant- Externship/Volunteer
Rhodora Dela Cruz Pediatrics Clinic
08.2012 - 01.2013
Associate in Applied Science Degree - Medical Assisting
Heald College
Associate of Arts -
Truckee Meadows Community College
Bachelor of Science - Technical Management Concentrating in Health Care
DeVry University
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