RICHARD O IKHANA
SCRUM MASTER
Hamilton,ON
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
7
7
year of post-secondary education
Work History
Scrum Master
AbleLiving Services
Binbrook, ON
07.2020 - Current
- (4 Square IT Consulting), Facilitated all sprint ceremonies including, Daily Standups, Refinement, Demo/Review, Retrospec- tive, and Sprint Planning
- Encouraged continuous exploration, integration, and deployment to deliver maximum business value
- Encouraged, motivated, and built team rapport by facilitating team and cross-team meetings
- Shared sprint completion reports to management and ensure that team velocity improves
- Worked closely with the team to come up with good estimations and sizing of our product backlog items
- Used Jira in the administration of projects to create and manage sprints, and constantly monitor key agile metrics for reports and progress
- Ensured backlog is well refined by coordinating with the Product Owner and Engineering Lead
- Responsible for the Product and its capabilities, also ensured that business priorities reflect the committed work of the development team
- Removed impediments and guided the team to resolution
- Identify and manage dependencies across teams
- Foster and support self-organization within the team and actively encourage and facilitate involve- ment and participation by each team member.
Scrum Master
Professional, Denton State Supported Living Center
Denton, TX
11.2018 - 07.2020
- Manage and organize the Product Backlog, including updating project developments and changes
- Foster an environment that encourages self-organization, collaboration, and transparency among team members, Stakeholders, and the Organization
- Plan and track Sprints closely by Supporting the team in maintaining focus on commitments and deliverables
- Communicate team velocity and sprint/release progress to the teams and upper management
- Informed Patient’s about billing procedures, processed payments and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into elec- tronic systems
- Evaluated customer account information to assess current issues and determine potential solu- tions
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Delivered high level of service and support to each customer, paving way for future business op- portunities
- Worked with managers to develop service improvement initiatives
- Revised account and service histories to identify trends and issues
- Facilitate interactions between product and engineering-focused team members, especially when motivations conflict
- Utilize metrics like the burn down chart, burn up chart, velocity chart to track team progress, qual- ity, and velocity to continue to the team and various stakeholders
- Prepare various dashboards using collaborative tools to reflect risks, dependencies, and impedi- ments
- Work with the Product Owner to manage Features, Epics, Stories, and Prioritization.
Business Analyst
Center for Medicare and Medicaid
Baltimore, MD
12.2017 - 10.2018
- 4 Square IT Consulting)
- Consultant for the Center for Medicare and Medicaid (CMS) - Support both new application devel- opment and software change requests for the complex Medicare Beneficiaries Database Suites of
- Systems (MBDSS) for CMS
- Conducted JAD sessions, requirements gathering and change requests meeting with CMS stakeholders
- Developed detailed business requirements documents (BRD), functional/system requirements documents (FRD), User Requirements (UR), Change level system design documents (CLSDD), Version Description documents (VDD) and update the Interface Control Documents (ICD) and Use Cases
- Assisted in preparing the software estimation document for various tasks like Development,
- Testing, and requirements documentation
- Facilitated walkthroughs and defect report meetings periodically and developed meeting minutes
- Actively led to the continuous improvement of project framework and to the successful organiza- tional transition from waterfall to Agile
- Acted as the focal point for project communications, both within team and across team bounda- ries.
Education
Professional Scrum Master (PSM I) -
Diploma in Practical Nursing - Registered Practical Nurse
Mohawk College
Hamilton, ON 01.2022 - 04.2023
Skills
Development team trainings
Customer interaction
Project Management
Risk identification
Waterfall methodology
Risk mitigation planning
Documentation Management
Organization and Time Management
Critical Thinking
Multitasking Abilities
Good Telephone Etiquette
Attention to Detail
Affiliations
(PSM I)
SAFe 5 Agilist
(SSM)
Timeline
Diploma in Practical Nursing - Registered Practical Nurse
Mohawk College
01.2022 - 04.2023
Scrum Master
AbleLiving Services
07.2020 - Current
Scrum Master
Professional, Denton State Supported Living Center
11.2018 - 07.2020
Business Analyst
Center for Medicare and Medicaid
12.2017 - 10.2018