RICHARD O IKHANA
SCRUM MASTER
Hamilton,ON
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
7
7
year of post-secondary education
Work History
Scrum Master
AbleLiving Services
Binbrook, ON
07.2020 - Current
- (4 Square IT Consulting), Facilitated all sprint ceremonies including, Daily Standups, Refinement, Demo/Review, Retrospec- tive, and Sprint Planning
- Encouraged continuous exploration, integration, and deployment to deliver maximum business value
- Encouraged, motivated, and built team rapport by facilitating team and cross-team meetings
- Shared sprint completion reports to management and ensure that team velocity improves
- Worked closely with the team to come up with good estimations and sizing of our product backlog items
- Used Jira in the administration of projects to create and manage sprints, and constantly monitor key agile metrics for reports and progress
- Ensured backlog is well refined by coordinating with the Product Owner and Engineering Lead
- Responsible for the Product and its capabilities, also ensured that business priorities reflect the committed work of the development team
- Removed impediments and guided the team to resolution
- Identify and manage dependencies across teams
- Foster and support self-organization within the team and actively encourage and facilitate involve- ment and participation by each team member.
Scrum Master
Professional, Denton State Supported Living Center
Denton, TX
11.2018 - 07.2020
- Manage and organize the Product Backlog, including updating project developments and changes
- Foster an environment that encourages self-organization, collaboration, and transparency among team members, Stakeholders, and the Organization
- Plan and track Sprints closely by Supporting the team in maintaining focus on commitments and deliverables
- Communicate team velocity and sprint/release progress to the teams and upper management
- Informed Patient’s about billing procedures, processed payments and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into elec- tronic systems
- Evaluated customer account information to assess current issues and determine potential solu- tions
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Delivered high level of service and support to each customer, paving way for future business op- portunities
- Worked with managers to develop service improvement initiatives
- Revised account and service histories to identify trends and issues
- Facilitate interactions between product and engineering-focused team members, especially when motivations conflict
- Utilize metrics like the burn down chart, burn up chart, velocity chart to track team progress, qual- ity, and velocity to continue to the team and various stakeholders
- Prepare various dashboards using collaborative tools to reflect risks, dependencies, and impedi- ments
- Work with the Product Owner to manage Features, Epics, Stories, and Prioritization.
Business Analyst
Center for Medicare and Medicaid
Baltimore, MD
12.2017 - 10.2018
- 4 Square IT Consulting)
- Consultant for the Center for Medicare and Medicaid (CMS) - Support both new application devel- opment and software change requests for the complex Medicare Beneficiaries Database Suites of
- Systems (MBDSS) for CMS
- Conducted JAD sessions, requirements gathering and change requests meeting with CMS stakeholders
- Developed detailed business requirements documents (BRD), functional/system requirements documents (FRD), User Requirements (UR), Change level system design documents (CLSDD), Version Description documents (VDD) and update the Interface Control Documents (ICD) and Use Cases
- Assisted in preparing the software estimation document for various tasks like Development,
- Testing, and requirements documentation
- Facilitated walkthroughs and defect report meetings periodically and developed meeting minutes
- Actively led to the continuous improvement of project framework and to the successful organiza- tional transition from waterfall to Agile
- Acted as the focal point for project communications, both within team and across team bounda- ries.
Education
Professional Scrum Master (PSM I) -
Diploma in Practical Nursing - Registered Practical Nurse
Mohawk College
Hamilton, ON 01.2022 - 04.2023
Skills
Development team trainings
Affiliations
(PSM I)
SAFe 5 Agilist
(SSM)
Timeline
Diploma in Practical Nursing - Registered Practical Nurse
Mohawk College
01.2022 - 04.2023
Scrum Master
AbleLiving Services
07.2020 - Current
Scrum Master
Professional, Denton State Supported Living Center
11.2018 - 07.2020
Business Analyst
Center for Medicare and Medicaid
12.2017 - 10.2018
Professional Scrum Master (PSM I) -
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