Richard M. Johnson Jr.
Moreno Valley
Summary
Retired Air Force and Civil Service.
Dynamic leader with extensive experience in human resources and emergency management. Skilled in process improvement, resource planning, and team mentorship. Committed to fostering a positive workplace culture while driving operational efficiency and strategic HR initiatives.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Golf Operations Specialists
Rancho Del Sol Golf Club
2025.05 - Current
- Streamlined daily operations by coordinating member services
- Monitored equipment performance and reported maintenance needs to uphold operational standards
- Collaborated with team members to enhance customer service experiences during peak hours.
- Maintained accurate records of member interactions, contributing to data-driven decision-making processes.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Maintained operational procedures to ensure compliance with industry standards and regulations.
- Boosted overall customer satisfaction, resolving complaints and inquiries in a timely and empathetic manner.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Director of Human Resources
Department of Defense
2014.02 - 2025.03
- Led talent acquisition efforts, enhancing recruitment processes and candidate experience.
- Developed and implemented strategic HR initiatives aligned with organizational goals.
- Oversaw employee relations, resolving conflicts and fostering a positive workplace culture.
- Designed training programs to enhance workforce capabilities and align with mission objectives.
- Analyzed workforce metrics to inform decision-making and improve HR strategies.
- Collaborated with leadership to ensure compliance with federal regulations and policies.
- Mentored HR team members, promoting professional development and best practices in human resources management.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of the hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization's interests.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
- Processed employee claims involving performance issues and harassment.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Liaised between multiple business divisions to improve communications.
- Instructed senior leaders on appropriate employee corrective steps.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Director of Emergency Management
Department of Defense
2000.01 - 2014.02
- Directed resource allocation for emergency operations, ensuring optimal utilization of assets.
- Developed and implemented emergency response plans to enhance organizational readiness.
- Coordinated training exercises for personnel to improve operational efficiency in crisis management.
- Analyzed threats and vulnerabilities to develop strategic risk mitigation strategies.
- Collaborated with local agencies to ensure effective communication during disaster response efforts.
- Mentored staff on emergency preparedness procedures, fostering a culture of safety and resilience.
- Conducted regular training exercises to maintain staff readiness and evaluate the effectiveness of emergency plans.
- Established strong relationships with external partners for improved collaboration during crisis situations.
- Implemented advanced technology solutions for efficient data collection and analysis during emergencies.
- Developed contingency plans considering various factors such as population density, infrastructure vulnerabilities, and available resources.
- Evaluated existing policies and procedures, identifying areas for improvement to optimize emergency response capabilities.
- Managed budgets and resources efficiently, ensuring adequate funding for emergency management operations.
- Led a team of professionals in managing emergencies, fostering a supportive work environment that prioritized safety.
- Reduced response times by optimizing communication channels between first responders and other stakeholders.
- Facilitated emergency management training for staff and conducted emergency drills.
- Reviewed operational plans from other locations to identify options for local systems.
Education
MBA - Management
Trident University International
Cypress, CABachelor of Science - Workforce Education And Development
Southern Illinois University, Carbondale
Carbondale, ILBachelor of Science - Business Administration
Trident University International
Cypress, CAAssociate of Science - Emergency Management
Community College of The Air Force
Montgomery, ALSkills
- Project management
- Planning and coordination
- Resource scheduling
- Process planning
- Operational efficiency
- Customer service
- Workflow design
- Onboarding plan
- Quality assurance
- Onboarding development
Affiliations
Veterans of Foreign War
Air Force Sergeants Association
Phi Beta Sigma Fraternity, Inc
Certification
Professional Managers Certification
Timeline
Golf Operations Specialists
Rancho Del Sol Golf Club
2025.05 - Current
Director of Human Resources
Department of Defense
2014.02 - 2025.03
Director of Emergency Management
Department of Defense
2000.01 - 2014.02
MBA - Management
Trident University International
Bachelor of Science - Workforce Education And Development
Southern Illinois University, Carbondale
Bachelor of Science - Business Administration
Trident University International
Associate of Science - Emergency Management
Community College of The Air Force