Richard Maravalle
Property Management
Glendale
Summary
Community management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively.
Overview
20
20
years of professional experience
Work History
Assistant Community Manager
Shapell Properties
Porter Ranch, CA
11.2025 - 03.2026
- Assisted in property management operations, ensuring adherence to policies and procedures.
- Supported leasing team by conducting property tours for prospective tenants.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection.
- Worked with maintenance staff to complete timely repairs.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Participated in community events to promote services and engage with public.
Assistant Manager
Fairmont Management
Glendale, CA
10.2022 - 11.2025
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Posted rental checks, increasing accuracy, and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Generated lease renewals.
- Managed Knock leads to optimize appointment scheduling which led to rental increases.
- Assisted and managed with commercial tenants as it is a mix used property.
- Prepared lease files for approval.
- Generated new rental leases.
- Performed weekly market surveys.
- Periodically assisted with Monday reports.
- Performed weekly unit inspections.
Lead Leasing Consultant
Prime Group
Los Angeles, CA
02.2006 - 01.2022
- Verified tenant incomes and other information before final approval.
- Assisted clients in securing leases that met specific needs, including accessibility features, pet-friendly policies, and single-story options.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Facilitated communication between property owners and tenants regarding expectations, paperwork, payments, and logistical arrangements.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Cultivated long-term relationships with property owners and industry professionals to provide exceptional leasing consultation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Provided comprehensive apartment showings to clients, addressing inquiries and preparing necessary lease documentation.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Escalated major issues to property manager for immediate remediation. Liaised with Resident Services Department to assist in special transfers.
Education
High School Diploma -
Bellarmine Jefferson High School
Burbank, CA06.1980
Associate of Arts - Arts
Valley College
Canoga Park, CASkills
Property management
Payment processing
Meticulous and detail-oriented
Strong interpersonal skills
Deposit accounting
Resident relations
Property inspections
Tenant and eviction laws
Customer relationship management
Payment management
Conflict handling
CRM software
Leasing and sales
Daily operations oversight
Staff management
Community engagement
Workplace safety
Customer service
Problem-solving
Time management
Multitasking and organization
Fair housing policies
Local market conditions
Lease oversight
Property tours and inspections
Prospecting assistance
Team Building
Maintenance requests
Administrative support
Training and mentoring
Property Inspections
Property management
Staff Management
Leasing and sales
Application verification
Telephone and email etiquette
Relationship building and retention
Accomplishments
- Supervised team of 9 staff members.
- Achieved as part of the leasing team the highest move ins on record in 2020 .
- Documented and resolved resident issues which led to resident retention.
Timeline
Assistant Community Manager
Shapell Properties
11.2025 - 03.2026
Assistant Manager
Fairmont Management
10.2022 - 11.2025
Lead Leasing Consultant
Prime Group
02.2006 - 01.2022
Associate of Arts - Arts
Valley College
High School Diploma -
Bellarmine Jefferson High School