Lady Ann Dela Cruz

• Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
• Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
• Greeted customers with smile and provided helpful suggestions.
• Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Adhered to food service sanitation guidelines and standards.
• Effectively multitasked within fast-paced environment.
• Resolved guest complaints to maintain complete customer satisfaction.
• Participated in ongoing training to enhance job skills and knowledge.

• Handled Personnel/People System
• Conduct crew selection process (Interviews, on boarding) helps to continue to attract high performing talent at a time when our restaurants need it most
• Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from crew and leadership
• Executes a plan, based on an employee commitment, to increase employee's loyalty satisfaction and pride with the McDonald's experience
• Knows, enforces and educates crew on all appropriate personnel policies, labor laws, security and safety procedures
• Uses basic human relations, communications and follow up skills and treating crew people as customers
• Manages the development and training of crew including crew initial and follow up orientations
• Completes and delivers performance appraisals based on defined goals and objectives for their employees on a timely manner
• Maintains records for safety and appropriately documents contributions and performance in personnel file
• Frequently talking to customers to measure and improve their satisfaction with their McDonald's experience
• Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation
• Models performance standards for all crew stations and maintenance as needed
• Uses pre-shift and shift planning tools to ensure optimum QSC
• Manages shifts and or areas without supervision
• Prepares shift changeover for the next manager
• Performs assigned daily, weekly and monthly equipment calibration
• Supports market-wide promotions to maximize sales potentials
• Supports my store marketing plans to maximize sales potential with the community
• Assist in the implementation of new products and procedures
• Controls assigned P & L line items
• Controls food cost, waste and cash while managing shifts and/or areas
• Supervises delivery of raw products
• Executes, enforces and manages all food safety and sanitation requirements and health and safety program
• Ensures all security procedures and cash handling policies and procedures are executed properly
• Completes assigned daily paperwork, weekly inventories and statistical reports
• Update Sales book on daily basis

• Monitors and communicates progress toward targets throughout the shift and energize the team to meet them
• Uses Shift Management Tool and accomplishes pre-shift, during shift, and post shift tasks
• Ensures that primary and secondary responsibilities of crew and managers are followed
• Communicates shift targets to crew and managers and follows-up on the execution on shift
• Delivers outstanding QSC & V as measured by achieving targets

• Pass all station verification
• Handle admin task as People Manager Coordinator and Cash Sheet Management
• Learned company processes, procedures and employee role functions.
• Participated in leadership trining sessions to develop managerial skills.

• Analyzed customer feedback data and identified areas of improvement for the team.