Summary
Overview
Work History
Education
Skills
Awards Recognition
Activities
Timeline
Generic

Richard Zimonick

Santa Clara,CA

Summary

Strategic and results-oriented leader with a 10+ year track record of successfully managing complex operations, multi-million dollar budgets, and high performing teams. Seeking to apply my expertise in facilities management, project management (including HotSOS implementation), and process improvement to the Director of Operations role at the Juniper Hotel Cupertino. I am adept at identifying and implementing operational efficiencies, driving profitability, and fostering a culture of excellence. My experience includes managing a $13.5M renovation at Bay Harbor Yacht Club and overseeing a 1.8 million sq ft Hilton Riverside, demonstrating my capacity to handle the demands of a high-profile hotel environment, as well as achieving a 15% reduction in preventative maintenance costs across 21 restaurant locations.

Overview

11
11
years of professional experience

Work History

Trustee (Volunteer)

Fraternal Order of
06.2024 - Current
  • Oversee all operational aspects of the bar and social room, demonstrating direct experience in managing a beverage service environment
  • Manage the staff, showcasing personnel management and supervisory skills
  • Oversee liquor and beer inventory, including ordering, receiving, and stock control, highlighting inventory management expertise
  • Develop and implement pricing strategies for liquor and beer, demonstrating experience in revenue management and cost control
  • Responsible for the overall financial performance and operational efficiency of the bar, ensuring profitability and member satisfaction.

Director of, Property Operations

Embassy Suites by Hilton Silicon Valley Santa Clara
02.2023 - Current
  • Effectively manage the engineering team to facilitate timely repairs, minimizing impact on guest experience and ensuring operational efficiency
  • Developed and managed comprehensive preventative maintenance schedules for all building systems, maximizing asset lifespan and minimizing downtime
  • Created and implemented processes for a work order management system, streamlining maintenance requests and improving response times
  • Established a tracking log of recurring inspections required by local and state governments, ensuring regulatory compliance
  • Developed and managed the annual operating budget, ensuring responsible spending and cost control
  • Created and managed a 1- to 5-year capital expenditure budget, strategically planning for future hotel improvements and upgrades
  • Collaborate effectively with other departments to ensure a positive and seamless experience for both team members and guests
  • Manage relationships with external contractors, ensuring quality service delivery and cost effectiveness.

Director of Facilities

Bay Harbor Yacht Club
07.2019 - 11.2021
  • For an 18-month, $13.5 million construction renovation project, demonstrating direct experience in managing large scale projects comparable to hotel renovations and capital improvements
  • Managed a diverse team encompassing building maintenance, event setup, housekeeping, and grounds maintenance, showcasing direct experience in overseeing key operational areas directly analogous to those within a hotel environment, including front-of-house and back-of-house functions
  • Successfully oversaw all aspects of projects, including budgeting, forecasting, scheduling, vendor coordination, and quality control, ensuring on-time and on-budget completion, demonstrating key skills required for managing hotel operational budgets and projects
  • Collaborated effectively with architects, contractors, and internal stakeholders to ensure project alignment with operational needs and quality standards, mirroring the collaborative requirements of a Director of Operations role
  • Managed all facility repairs, both internal and subcontracted, including proactive, predictive, and preventative maintenance
  • Developed annual capital expense and operational budgets, demonstrating financial planning and management expertise
  • Developed and implemented a work order management system, improving efficiency and communication
  • Created a tracking log of recurring inspections for local and state government compliance
  • Improved communication with internal customers, enhancing service delivery and satisfaction
  • Improved quality standard expectations across all facility operations.

General Manager/Operator

HOODZ of Greater Michigan
12.2018 - 07.2019
  • Managed and operated a commercial exhaust cleaning company with sales exceeding $1,000,000, demonstrating business acumen, P&L responsibility, and experience in driving revenue and profitability
  • Developed and implemented strategic business plans to expand the company, showcasing skills in strategic planning and growth initiatives, directly relevant to the job description's requirements
  • Implemented processes to maximize efficiency and customer satisfaction, highlighting a commitment to operational excellence and delivering outstanding guest service
  • (Connects to guest service.) Led and supported a team of technicians, fostering a positive company culture and increasing productivity, demonstrating leadership skills applicable to managing hotel staff.

Facilities Manager

BarFly Ventures LLC
08.2017 - 12.2018
  • Managed facility repairs and maintenance for 21 restaurants across 9 states, demonstrating experience in overseeing multi-site operations and remote management, relevant to managing multiple departments and potentially future expansion within a hotel group
  • Developed and implemented a sustainable work order process, streamlining maintenance requests, improving response times, and enhancing operational efficiency, a key responsibility outlined in the job description
  • Audited the preventative maintenance program, identifying inefficiencies and achieving over 15% in annual cost savings, demonstrating a strong ability to optimize operational expenses and improve financial performance
  • Managed a $2,500,000 department budget (R&M, PM, and Capex), showcasing experience in handling significant operational budgets and contributing to financial profitability
  • Effectively managed vendor relationships and invoices, ensuring timely payments and cost-effective service delivery, essential for maintaining positive relationships with hotel suppliers

Property Operations Manager

Hilton – Riverside
06.2016 - 08.2017
  • Managed facilities operations for a large scale Hilton hotel (1622 rooms, 1.8 million sq ft), gaining direct experience in a high volume, demanding hotel environment, providing a strong foundation for understanding the operational complexities of a hotel setting
  • Developed and implemented a comprehensive preventative maintenance program for all building systems, minimizing equipment downtime, extending asset lifespan, and directly contributing to cost savings and operational efficiency, key priorities for a Director of Operations
  • Led the implementation of HotSOS (CMMS) across Hilton properties, showcasing expertise in a critical technology used for hotel operations, work order management, and guest service tracking
  • Managed a diverse team of engineering, carpentry, painting, HVAC-R, landscaping, and grounds staff, demonstrating strong leadership and personnel management skills essential for overseeing hotel department heads and managers
  • Monitored and managed the property operations maintenance budget, ensuring responsible spending, cost control, and alignment with financial profitability goals
  • Developed and implemented sustainability initiatives, showcasing a commitment to environmentally responsible practices, increasingly important in the modern hospitality industry
  • Conducted thorough building assessments and inspections to proactively identify and address maintenance needs, ensuring guest safety and protecting the hotel's assets, crucial responsibilities of a Director of Operations.

CADD Operator

BLDI Environment Engineering Inc
04.2014 - 09.2015
  • Developed proficiency in CADD and time management while supporting project management activities

Facilities Intern

Grand Rapids Community College
05.2015 - 07.2015
  • Gained experience in project management, budgeting, and planning within a public institution setting.

Education

Bachelor of Science - Facility Management

Ferris State University
Big Rapids, MI
05.2016

Associate of Applied Science - Technology

Grand Rapids Community College
Grand Rapids, MI
05.2014

Skills

  • Hotel Operations
  • Facilities Management
  • Preventative Maintenance
  • Project Management
  • Budgeting and Forecasting
  • Strategic Planning
  • Balanced Scorecard Performance
  • Vendor Management
  • Contract Negotiation
  • Team Leadership
  • Staff Training & Development
  • Performance Management
  • Process Improvement
  • Efficiency Optimization
  • Cost Control
  • Inventory Management
  • Regulatory Compliance
  • Safety Management
  • Emergency Response Planning
  • Guest Service Excellence
  • Service Recovery
  • Problem Resolution
  • HVAC Systems
  • Refrigeration Systems
  • Electrical Systems
  • Plumbing Systems
  • Building Automation Systems
  • CMMS (HotSOS specifically)
  • Work Order Management Systems
  • Microsoft Office Suite
  • Stakeholder Management
  • Cross-functional Collaboration
  • Report Writing
  • Presentation Skills
  • Problem-Solving
  • Conflict Resolution
  • Guest Relations
  • Guest Satisfaction
  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Leadership qualities

Awards Recognition

  • The National Society of Collegiate Scholars - Member (Ferris State University)
  • Dean's List - Fall 2014, Fall 2015, Spring 2016 (Ferris State University)
  • Delta Phi Alpha (Top 5% Academics) (Grand Rapids Community College)
  • Phi Theta Kappa - Member (Academic Honors) (Grand Rapids Community College)
  • Brian Kloet Campus Involvement Award (Leadership) (Grand Rapids Community College)
  • President's List - Winter 2013, Winter 2014 (Grand Rapids Community College)
  • Dean's List - Fall 2012, Fall 2013 (Grand Rapids Community College)

Activities

  • IFMA (Silicon Valley, West Michigan, and New Orleans) - Member (2016 - Present)
  • USGBC Students (Michigan North & West) - Regional Chair, President & Vice President (11/01/12 - 05/01/16)
  • Ferris State University Fishing Club - Vice President, Social Media Coordinator (01/01/15 - 05/01/16)
  • IFMA (International Facility Management Association) - Member (08/01/14 - Present)

Timeline

Trustee (Volunteer)

Fraternal Order of
06.2024 - Current

Director of, Property Operations

Embassy Suites by Hilton Silicon Valley Santa Clara
02.2023 - Current

Director of Facilities

Bay Harbor Yacht Club
07.2019 - 11.2021

General Manager/Operator

HOODZ of Greater Michigan
12.2018 - 07.2019

Facilities Manager

BarFly Ventures LLC
08.2017 - 12.2018

Property Operations Manager

Hilton – Riverside
06.2016 - 08.2017

Facilities Intern

Grand Rapids Community College
05.2015 - 07.2015

CADD Operator

BLDI Environment Engineering Inc
04.2014 - 09.2015

Associate of Applied Science - Technology

Grand Rapids Community College

Bachelor of Science - Facility Management

Ferris State University

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Richard Zimonick