Accomplished leader with a proven track record at Marble Mountain Resort, adept in operations management and crisis resolution. Excelled in enhancing guest experiences and staff development, leveraging exceptional communication and strategic planning skills.
Hi, I’m
Richard Wells
Corner Brook,Newfoundland And Labrador
Summary
Overview
20
years of professional experience
Work History
Marble Mountain Resort
General Manager
09.2021 - 08.2024
Job overview
- General operations management across all departments of the resort
- Financial oversight and departmental budgeting
- Guest experience enhancement
- Seek out and apply for grants or funding
- Strategic planning and vision
- Safety and compliance management
- Community and industry relations
- Marketing, advertising and brand development
- Environmental sustainability initiatives
- Crisis management and emergency response
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- HR, Special Event and Time Management
- Union and other Contract Negotiations
- Problem solving and other duties as required
Marble Mountain Resort
Inside Operations Manager
07.2019 - 09.2021
Job overview
- Guest Experience and Service Recovery
- Ensure all indoor departments are fully staffed, well trained and are comfortable handling guest complaints or general resort inquiries
- Scheduling, overseeing all indoor unionized staff and assisting as necessary when problems occur
- Human Resources lead on all hiring processes, disciplinary actions, collective bargaining issues, resort insurance, RFPs, and all other government requests
- Workplace health and safety reports and ensuring all departments are compliant with up to date regulations.
- Design and implement operational strategies to better the business and improve the customer experience
- Well versed in Crisis management situations
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Special Event Management
- Other duties as require to fulfill day to day operations
Marble Mountain Resort
Sales, Events and Marketing Manager
07.2017 - 08.2019
Job overview
- Design, implement and manage all marketing campaigns
- Manage social media content, website development, radio and television advertising campaigns, snow line updates and all communications inquiries
- Special Event logistics, planning, setup and implementation
- Community, Corporate, Sponsorship and other Partnership engagement
Wildland Tours
Tour Guide
09.2004 - 06.2017
Job overview
- Seasonal Cruise Ship Tour Guide leading interpretive bus tour passengers around western Newfoundland, approx 50 people per tour
- Inform and entertain tour participants using local facts and stories, biology, history of the region and highlight any safety risks associated with each location
- Demonstrated superior professionalism while interacting with customers and vendors.
- Count and confirm numbers after departing each venue while adhering to a very strict timeline
- Built personal relationships with guests to promote positive experiences.
Marble Mountain Resort
Professional Ski Patroller
12.2011 - 04.2016
Job overview
- Lead Patrol member for pre season mountain setup, terrain park and hazard identification
- Provide first aid to injured guests and staff across the entire resort
- Transport patients off the mountain and deliver to EMS
ROAM the Rock
Owner / Operator
09.2011 - 09.2015
Job overview
- Lead guide for Adventure tours within the Humber Valley in Caving, River Rafting, Rock Climbing and Parasailing
- Youth groups, corporate retreats and other large bookings
- Cash handling, waivers and website development
Education
Selkirk College Nelson, BC
Ski Resort Operations And Management from Ski Resort Operations And Management
2010
University Overview
College of The North Atlantic Corner Brook, NL
Adventure Tourism from Adventure Tourism Business Operations
2005
University Overview
Skills
- Confident Public Speaking and Presentation skills
- Exceptional Communication skills
- Efficient Multi-tasker
- Safety Consciousness
- Exceptional Sales abilities
- Special Event Management
- Very knowledgeable with Social Media platforms, Marketing campaigns, and other Advertising methods
- Clean Driving and Criminal Record
- Strong Leadership and Team Building Qualities
- Operations Management
- Accountable and Trustworthy Team Player
- Crisis Management and Problem Resolution
Languages
English
Native or Bilingual
French
Professional Working
Hobbies
Hobbies
- Avid downhill and backcountry Skier
- Captain of the Corner Brook Men's Soccer team
- Avid Kayaker and downhill Mountain Biker
- Camping, Hiking and Adventure Tourism
Timeline
General Manager
Marble Mountain Resort
09.2021 - 08.2024
Inside Operations Manager
Marble Mountain Resort
07.2019 - 09.2021
Sales, Events and Marketing Manager
Marble Mountain Resort
07.2017 - 08.2019
Professional Ski Patroller
Marble Mountain Resort
12.2011 - 04.2016
Owner / Operator
ROAM the Rock
09.2011 - 09.2015
Tour Guide
Wildland Tours
09.2004 - 06.2017
Selkirk College
Ski Resort Operations And Management from Ski Resort Operations And Management
College of The North Atlantic
Adventure Tourism from Adventure Tourism Business Operations
Quote
The greatest adventure is what lies ahead. Each day brings new possibilities for exploration and discovery
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Adventure Tourism
Downhill Skiing
Ice Hockey
Soccer
Kayaking
Mountain Biking
Hiking and Camping
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