Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Richard Weiland

Windsor

Summary

Adept at streamlining operations, I significantly reduced shipping errors at Ground Effects Inc. by implementing rigorous quality checks. My background in inventory management and exceptional customer service skills have consistently enhanced operational efficiency and customer satisfaction across roles. My expertise also includes advanced software knowledge, ensuring accurate records and inventory tracking.

Overview

8
8
years of professional experience

Work History

Kitchen Manager

Hand in Hand
01.2025 - Current
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.

Shipping and Receiving Coordinator

In-Tek
07.2022 - 05.2024
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
  • Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
  • Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.

Technical Customer Service Representative

Transcom Worldwide NA
09.2020 - 05.2022
  • Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
  • Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
  • Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
  • Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.

Shipping and Receiving Technician

Ground Effects Inc.
03.2017 - 09.2019
  • Developed productive relationships with vendors to ensure consistent supply chain operations and swift resolution of any issues encountered along the way.
  • Facilitated seamless communication between departments to avoid redundancies in the supply chain process, resulting in improved coordination.
  • Reduced shipping errors by conducting thorough quality checks before dispatching orders.
  • Played an instrumental role in achieving departmental goals by consistently meeting or exceeding individual performance benchmarks.

Education

High School Diploma -

Tilbury District High School
Tilbury, ON

BBA - Business Accountancy

Fanshawe College of Applied Arts And Technology
London, ON

Skills

  • Multitasking and organization
  • Customer service
  • Food safety
  • Inventory management
  • Shipping documentation
  • Warehouse operations
  • Shipment verification
  • Records management
  • Remote support
  • Ticket management
  • Software knowledge

Languages

English
Native or Bilingual

Timeline

Kitchen Manager

Hand in Hand
01.2025 - Current

Shipping and Receiving Coordinator

In-Tek
07.2022 - 05.2024

Technical Customer Service Representative

Transcom Worldwide NA
09.2020 - 05.2022

Shipping and Receiving Technician

Ground Effects Inc.
03.2017 - 09.2019

High School Diploma -

Tilbury District High School

BBA - Business Accountancy

Fanshawe College of Applied Arts And Technology

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Richard Weiland