Summary
Overview
Work History
Education
Skills
Timeline
Generic
Richard Wannamaker

Richard Wannamaker

Mississauga,ON

Summary

Detail-oriented dispatcher skilled in multitasking and organization. Track record of optimizing response times through effective communication and data management. Ready to enhance operational efficiency and improve customer experiences in a dynamic environment.

Overview

2027
2027
years of professional experience

Work History

Dispatcher

Towtal Roadside Solutions
Mississauga, Ontario
11.2014 - Current
  • Coordinated dispatch of roadside assistance services, ensuring prompt response to diverse customer needs.
  • Facilitated communication between drivers and clients to streamline service delivery.
  • Utilized GPS and routing software to optimize response times for towing services.
  • Maintained accurate logs of service requests and completed jobs to enhance operational efficiency.
  • Collaborated with towing teams to address complex roadside issues effectively.
  • Responded to customer inquiries regarding service and equipment requests to provide timely assistance.
  • Addressed customer inquiries and complaints promptly to improve service satisfaction.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Tracked vehicle locations with GPS technology, delivering real-time status updates to clients.
  • Updated records of driver locations, delays, and cancellations.

Video Surveillance Operator

UCIT Online
Mississauga, Ontario
2010 - 2014
  • Monitored live video feeds to identify suspicious activity and ensure compliance with safety protocols.
  • Collaborated with security personnel to address potential threats promptly.
  • Maintained constant communication with other members of the team via radio or telephone while on duty.
  • Recorded daily observations and communicated irregularities to appropriate authorities for timely response.
  • Documented incidents and prepared detailed reports to inform management decision-making.

Education

High School Diploma -

Quinte Secondary School
Belleville, Ontario
05-1997

Skills

  • Dispatch coordination
  • Work order management
  • Driver communication
  • Data entry accuracy
  • Multitasking and organization
  • Customer service

Timeline

Dispatcher

Towtal Roadside Solutions
11.2014 - Current

Video Surveillance Operator

UCIT Online
2010 - 2014

High School Diploma -

Quinte Secondary School
Richard Wannamaker