Richard Verbeek
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bookkeeping/Accounting Clerk position. Ready to help team achieve company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Twelve years experience as a Business Owner/Operator using Quickbooks Accounting Software invoicing customers and printing reports. Worked with a bookkeeper who recorded the payable and filed taxes. Taking Accounting and Bookkeeping Course has provided the missing information to be competent to understand accounting fundamentals also provided the knowledge and skills to confidently start in Entry Level Bookkeeping Position. Strong ability to develop long term business relationships, work independently or as a productive team member, meet deadlines, solution orientated, attention to detail, accurate, focused, organized, motivated, excellent oral and written communication skills, positive team leader.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Telephone Customer Service Representative
Kidney Clothes
Calgary, AB
04.2018 - Current
- Contacted customers/donors to request donations for Kidney Clothes non-profit corporation via CCDS (Call Center Development Services)
- Called on outbound system over 100 calls per shift to meet fast-paced call center demands.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated donors on why I was calling them, and asked them if we could count on their help in making donations of used clothing or small household items.
Route Driver
Kidney Clothes
Calgary, AB
04.2018 - 02.2020
- Inspected and loaded delivery trucks, to assess safety and identify maintenance concerns. in early morning, and offloaded then picked up Donors donations.
- Collected used clothing and small household items through out the day and offloaded to Value Village center at end of shift also.
- Reviewed route and planned out starting point with GPS software and with knowledge of local traffic patterns.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Picked up 60 to 80 donations per day offloaded/picked up approximately 4000-8000 lbs per day
Subcontractor/Commercial Cleaner
Zucora Inc.
Calgary, AB
01.2014 - 01.2018
- Provided exceptional warranty service for each customer to achieve complete satisfaction.
- Identified appropriate spotting agents to use on persistent stains.
- Applied non-toxic chemical solutions with hand brushes to upholstery.
- Performed specialty treatments on stains.
- Operated Hot Water Extractor to remove excess suds and water from furniture.
- Upsold upholstery/mattress cleaning customers to boost revenue.
Building Maintenance Worker
Bishop Obyrne Housing
Calgary, AB
05.2015 - 02.2017
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Examined alarm systems and monitors to meet fire marshal standards and safeguard personnel.
- Installed new locks, door handles and door closers.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Ordered parts, supplies and tools to maintain inventory.
- Performed general electromechanical repairs on building systems and equipment to meet code requirements.
- Operated garbage compactor and separated trash for sanitation pickup.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Conducted repairs on plumbing, heating zone valves, electrical- plugs, lighting.
- Operated sweepers, shovels, snow blowers, lawnmower, weed trimmers and leaf blowers to maintain exterior of facility.
- Carried out day-to-day duties accurately and efficiently.
Truck Driver
Logical Choice Trucking
Calgary, AB
11.2014 - 03.2015
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Contacted customers to report delayed delivery times.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- delivered plumbing supplies to commercial accounts
HVAC Sales Consultant
Alberta Home Services
Calgary, AB
02.2013 - 12.2013
- Visited customer locations to evaluate HVAC requirements, demonstrate products offered and prepared and deliver customer sales quotes.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Consulted with Sales Manager to supply accurate product and service information.
Carpet and Upholstery Steam Cleaner
Magiclean Kilroy Home Services
Calgary, AB
12.2012 - 11.2013
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Performed specialty treatments on stains.
- Identified appropriate spotting agents to use on persistent stains.
- Cleaned home carpets, area rugs, mattresses and upholstery.
- Used Truck Mounted System to clean carpeted areas in houses, offices, lobbies and corridors.
Business Owner/Operator
A1 Cleaning Services
Hamilton, ON
01.2001 - 09.2012
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Created and monitored promotional approaches to increase sales and profit levels.
- Oversaw business budget planning and administration, accounting functions, purchasing, repairs, maintenance.
- Prepared bank deposits and handled business sales, invoicing and transaction reports.
- Optimized team hiring, training and performance.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Cleaned home carpets, area rugs, mattresses and upholstery.
- Maintained floor cleaning and waxing of commercial floors.
Education
Bookkeeping Certificate - Bookkeeping Specialty
Career City College
Kelowna, BC09.2022
Skills
- Accounting Clerk
- QuickBooks
- Sage Accounting
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Accounts Receivable
- Accounts Payable
- Complaint resolution
- Outbound Calling
- Creative problem solving
- Professional telephone demeanor
- Scheduling
- Sales
- Appointment Setting
Certification
Certified Bookkeeper with a GPA of 3.6
Timeline
Telephone Customer Service Representative
Kidney Clothes
04.2018 - Current
Route Driver
Kidney Clothes
04.2018 - 02.2020
Building Maintenance Worker
Bishop Obyrne Housing
05.2015 - 02.2017
Truck Driver
Logical Choice Trucking
11.2014 - 03.2015
Subcontractor/Commercial Cleaner
Zucora Inc.
01.2014 - 01.2018
HVAC Sales Consultant
Alberta Home Services
02.2013 - 12.2013
Carpet and Upholstery Steam Cleaner
Magiclean Kilroy Home Services
12.2012 - 11.2013
Business Owner/Operator
A1 Cleaning Services
01.2001 - 09.2012
Bookkeeping Certificate - Bookkeeping Specialty
Career City College
Similar Profiles
MEAGAN CUZZUPEMEAGAN CUZZUPE
DIRECTOR OF OPERATIONS at NEW ENGLAND CLOTHES RECYCLINGDIRECTOR OF OPERATIONS at NEW ENGLAND CLOTHES RECYCLING
Elsie EnglishElsie English
Shop assistant at Un-common clothes shopShop assistant at Un-common clothes shop
June McHieJune McHie
Sales Associate and Personal Shopper at Clothes MentorSales Associate and Personal Shopper at Clothes Mentor
Suzanne ZulliSuzanne Zulli
Telephone Customer Service Representative at Spectrum/StericycleTelephone Customer Service Representative at Spectrum/Stericycle
Dorian CornejoDorian Cornejo
Telephone Customer Service Representative at Dish TvTelephone Customer Service Representative at Dish Tv