Richard Vasquez
Whittier
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Electric Service Representative
Department Of Water And Power
05.2018 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Inspection of high voltage distribution equipment.
- Job layout, planning and inspection.
- electrification and meter installation with coordination from distribution districts and electric trouble.
- Design residential and commercial overhead distrubition meter in equipment.
- Maintain the integrity of the department system by inspecting the surrounding areas of each job location, and having the costumer make necessary corrections.
Electrical Craft Helper A
Department Of Water And Power
03.2004 - 05.2018
- Improved overall project efficiency by providing timely assistance to electrical technicians in performing installations and repairs.
- Ensured a safe working environment by maintaining equipment, tools, and materials in proper condition.
- Reduced downtime of electrical systems by promptly responding to repair requests and troubleshooting issues.
- Collaborated with electric distribution mechanics to complete complex tasks, resulting in high-quality workmanship and customer satisfaction.
- Drive and maintain class A, B and C vehicles.
Electric Distribution Mechanic Trainee
Department Of Water And Power
08.2008 - 02.2011
- Enhanced trainee understanding by demonstrating proper use of tools and equipment.
- Claimed power pools to install high voltage distribution system
- Developed strong troubleshooting skills through hands-on training sessions with experienced mechanics.
- Contributed to a well-maintained workshop by keeping tools organized and workspaces clean.
- Gained proficiency in reading and interpreting technical manuals, resulting in accurate repairs and reduced downtime.
- Worked closely under the mentorship of experienced mechanics, honing practical skills necessary for success in the field.
- Set up to dig for and set power pools. Used hydraulic equipment to string in conductors.
- Installing transformers to upgrade power services
City Craft Assistant
City Of Los Angeles
09.1999 - 02.2004
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Assisted electricians in every duty in construction with installation and repairs.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
Education
Cerritos College
Cerritos, CASkills
- Organization
- Customer Relationship Management
- Service Reporting
- Customer Support
- Problem-solving abilities
- Customer Relations
- Service Recommendations
Timeline
Electric Service Representative
Department Of Water And Power
05.2018 - Current
Electric Distribution Mechanic Trainee
Department Of Water And Power
08.2008 - 02.2011
Electrical Craft Helper A
Department Of Water And Power
03.2004 - 05.2018
City Craft Assistant
City Of Los Angeles
09.1999 - 02.2004
Cerritos College
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