Summary
Overview
Work History
Education
Skills
Personal Information
Certification
References:
Timeline
Generic
Richard Tuazon

Richard Tuazon

Abu Dhabi,UAE

Summary

Detail-oriented guest service officer/receptionist with 5 years of experience. Provides excellent customer service and builds relationships. Assists walk-in guests, answers phone calls and in-person inquiries. Processed check ins and outs while providing excellent customer service. Handled and resolved customer complaints and/or issues.

Overview

8
8
years of professional experience

Work History

Assisstant Document Controller

Trojan General Contracting
09.2023 - Current
  • Enhanced document organization by implementing efficient categorization and filing systems.
  • Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
  • Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
  • Streamlined the document review process by establishing clear communication channels with relevant team members.

Guest Relations Officer( Night Auditor)

Ascott Park Place Dubai
05.2019 - 10.2021
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.

Online Seller/Car For Rent

Self Employed
06.2016 - 04.2019
  • Streamlined order processing for faster delivery times, resulting in repeat business from satisfied customers.
  • Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
  • Handled customer issues professionally and courteously, resolving disputes fairly to protect both the business''s reputation and the buyer''s satisfaction.
  • Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.

Guest Service Officer (Night Auditor)

Hyatt Residences, Doha West Bay
01.2016 - 06.2016

Education

BS Hotel & Restaurant Management -

University of the Assumption
Pampanga, Philippines
01.2007

Pampanga, Philippines
01.2002

Skills

  • Knowledgeable in Hotel software: RMS, Protel and Opera
  • Above average oral and written communication skills
  • Computer Literacy; Proficient in MS Office Excel and Power point
  • Night Duty Manager in Charge Skills

Personal Information


  • Date of Birth: 09/23/85
  • Nationality: Filipino
  • Marital Status: Married

Certification

  • Canadian National Certification Program for Housekeeping Room Attendant issued by Emerit under Canadian Tourism Human Resources Council and Training for Excellence Corporation of the Philippines.
  • On the Job Training: King Royal Hotel & Leisure Park as a Room Attendant. David’s Tea House SM City Pampanga as Food Server Manila Pavilion Hotel as a kitchen helper and Bucher.

References:

  • Randy Rosita, Guest Service Supervisor, Ascott Park Place Dubai, Dubai UAE, +971521274681
  • Marinela Ilagan, Guest Service Supervisor, Ascott Park Place Dubai, Dubai UAE, +971563632525
  • Zsa Zsa Perasol, Guest Service Manager, Ascott the Residence Doha, +97466790979

Timeline

Assisstant Document Controller

Trojan General Contracting
09.2023 - Current

Guest Relations Officer( Night Auditor)

Ascott Park Place Dubai
05.2019 - 10.2021

Online Seller/Car For Rent

Self Employed
06.2016 - 04.2019

Guest Service Officer (Night Auditor)

Hyatt Residences, Doha West Bay
01.2016 - 06.2016

BS Hotel & Restaurant Management -

University of the Assumption

Similar Profiles

CREATE PROFILE
Richard Tuazon