Richard Tu Van
PICKERING,ONTARIO
Summary
Dynamic Owner and Operator of OnSpotTireSwap Mobile Automotive Service, recognized for implementing a Solutions-Based Approach and possessing strong interpersonal skills, with a focus on Customer Service. Seasoned Auto Technician with over a decade of hands-on experience, excelling in collaboration with customers to understand issues and strategically plan effective repairs. Committed to delivering dependable and expert service, dedicated to maximizing overall customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Service Technician
Mercedes-Benz, Canada
01.2018 - 03.2020
- Performed work specified on repair orders with efficiency and in accordance with dealership standards.
- Conducted comprehensive inspections of vehicles, evaluating damages and developing precise repair plans.
- Diagnosed, maintained, and prepared automotive systems, including engine, transmission, electrical, suspension, brakes, and air conditioning.
- Utilized diagnostic tools and special service equipment to test-drive vehicles and test components and systems.
- Communicated directly with the Service Advisor to inform customers of additional service needs, providing estimates of cost and time required for additional repairs.
- Executed warranty repairs to manufacturer specifications, ensuring compliance with all relevant standards.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
Shop Foreman & Head Technician
Pickering Autolab
01.2016 - 01.2018
- Conducted comprehensive vehicle inspections, diagnosing, repairing, and servicing mechanical and electrical systems.
- Managed customer relations throughout work orders, addressing customer concerns and ensuring high level of satisfaction.
- Oversaw supplier relations, processing invoices and payments efficiently.
- Organized and implemented safe working environment, actively supporting proper diagnosing procedures for junior auto apprentices, providing coaching and feedback.
- Developed and implemented plans to prevent areas of inefficiency by improving hourly output rate, service quality, and customer satisfaction.
- Provided leadership in optimizing shop efficiency, resulting in enhanced hourly output and service quality.
- Collaborated with management to implement strategies for continuous improvement in service processes.
- Played key role in training and mentoring junior auto apprentices, contributing to their professional development.
- Trained and coached employees to improve performance and skills
Automotive Apprentice & Technician
Teamautoworks
01.2010 - 01.2016
- Conducted thorough inspections, diagnoses, and repairs of mechanical and electrical systems and components for motor vehicles.
- Executed major repair and replacement of mechanical units, including engine and fuel systems, brakes, drive lines, suspension, and electrical systems.
- Proficient in metal fabrication and welding of vehicle components for repair, contributing to comprehensive service capabilities.
- Provided and managed customer service relations, ensuring a high standard of customer satisfaction.
- Oversaw and directed the team in delivering quality service, emphasizing attention to detail and efficient work processes.
- Collaborated with other departments to streamline operations, contributing to increased efficiency and customer satisfaction.
- Actively participated in training and mentoring programs for junior technicians, fostering a collaborative and knowledgeable team.
Education
310S- Technical Automotive Service Technician -
Centennial College of Applied Arts And Technology
Scarborough, ON05.2012
Skills
- Customer Service Professional and Certified 310S Automotive Service Technician with over 10 years of hands-on technical experience/
- Possesses Red Seal Endorsement (RSE) and certification in Ozone Depletion Prevention & Advanced Air Conditioning Diagnostics (#063818)
- Demonstrated expertise in servicing all domestic and Japanese vehicle makes and models, with high level of proficiency in European models, including BMW and Mercedes-Benz
- Safely, competently, and efficiently operate variety of motorized and non-motorized hand tools Proficient in maintaining and utilizing various tools for different tasks, including heavy-duty tools, to ensure high standard of work efficiency and promoted safe work environment
Certification
- Certified 310S Automotive Service Technician Certificate #400938003
RSE (Red Seal Endorsement) - Standard First Aid & CPR Level C + AED Expiry Date: December 26, 2026
- Canadian Firearm Safety Course (CFSC) & Canadian Restricted Firearms Safety Course (CRFSC)
- Smart Serve Ontario Alcohol Training Program Certificate No: E11061112551
- O.A.C.P Certificate Certificate No: 000236
Timeline
Automotive Service Technician
Mercedes-Benz, Canada
01.2018 - 03.2020
Shop Foreman & Head Technician
Pickering Autolab
01.2016 - 01.2018
Automotive Apprentice & Technician
Teamautoworks
01.2010 - 01.2016
310S- Technical Automotive Service Technician -
Centennial College of Applied Arts And Technology
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