Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Certification
Languages
Accomplishments
Affiliations
References
Work Availability
Interests
Timeline
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Richard Serote

Richard Serote

Toronto,ON

Summary

Dynamic customer support professional with a proven track record at Venngage, Inc., achieving a 98% CSAT score while assisting over 7,000 customers. Skilled in system optimization and team management, I excel in fostering communication and collaboration, ensuring efficient project direction and enhancing customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Support Representative

Venngage, Inc.
01.2020 - 01.2023
  • Assisted customers with inquiries about the editor and their accounts
  • Tracked and used metrics to provide direction on future projects for the Support department
  • Utilized communications/account management platforms like Intercom, ZenDesk, Slack, etc
  • Maintained an average 98% CSAT score while assisting over 7,000+ customers through chat

Head Coach, NCCP Certified

Toronto West VBC
Toronto, Canada
01.2012 - Current
  • Design and implement yearly training programs for athletes aged 11-18, fostering skill development and teamwork
  • Ensure a safe and structured training environment across multiple venues
  • Manage team communications using TeamSnap and other online platforms to keep athletes and families informed
  • Provide leadership and coaching at tournaments to maximize team performance and competitive success

Head Food Runner/Expoditer

The Drake Hotel
01.2017 - 01.2024
  • Expedited services of over 600+ customers in BOH during various food services
  • Organized and maintained a garnish station to ensure seamless food preparation and quality output
  • Coordinated food delivery during service to guarantee efficient and accurate order fulfillment
  • Trained Food Running team using a training program created in collaboration with chefs and management

Education

Ontario College Advanced Diploma -

George Brown College
Ontario, Canada
01.2014

Skills

  • Customer Support
  • Google Suite
  • Intercom
  • Zendesk
  • Microsoft Office
  • Hybrid Work Environment
  • Leadership
  • Team management
  • Coaching
  • Online Communications
  • System optimization
  • Zoom

References

Available upon request.

Languages

Native English.

Certification

  • NCCP, Advanced Coaching Development

Languages

English
Full Professional

Accomplishments

  • 2-Time First Team All-Star (Varsity Volleyball)
  • Dean's List (GBC)
  • "Biggest Impact" (Venngage Hackathon 2021)

Affiliations

Volleyball Coaching

DJing

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Volleyball

DJing

Magic: The Gathering

Disc Golf

Pickleball

Badminton

Timeline

Customer Support Representative

Venngage, Inc.
01.2020 - 01.2023

Head Food Runner/Expoditer

The Drake Hotel
01.2017 - 01.2024

Head Coach, NCCP Certified

Toronto West VBC
01.2012 - Current

Ontario College Advanced Diploma -

George Brown College

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Richard Serote